Dwayne Cachero
Pahoa,HI
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Account Manager
Allied Universal Security
Hilo
04.2015 - 08.2025
- Developed and maintained strong client relationships to ensure satisfaction and retention.
- Managed account portfolios, optimizing service delivery and addressing client needs promptly.
- Collaborated with cross-functional teams to implement tailored security solutions for clients.
- Analyzed client feedback to improve service offerings and enhance operational efficiency.
- Trained and mentored 15 junior staff on account management best practices and client engagement tactics.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Improved overall team productivity by implementing best practices in organization and time management.
- Optimized account allocation among team members to ensure balanced workload and focus on high-priority clients.
- Streamlined account management processes, reducing response times and improving client service quality.
- Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
- Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.
- Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Kept detailed records of daily activities through online customer database.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Maintained current knowledge of evolving changes in marketplace.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Contributed to team objectives in fast-paced environment.
- Attended monthly sales meetings and quarterly sales trainings.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Trained new employees on customer service, money handling and organizing strategies.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Security Supervisor
IPC Security
Hilo, HI
01.2012 - 04.2015
- Supervised 15 security personnel to ensure adherence to safety protocols and operational standards.
- Conducted regular site inspections to identify vulnerabilities and implement corrective measures.
- Managed incident response procedures, coordinating with law enforcement and emergency services as needed.
- Developed training programs for staff, enhancing knowledge of security policies and emergency procedures.
- Implemented access control systems, improving security efficiency across multiple facilities.
- Analyzed security incident reports to identify trends and recommend process improvements to management.
- Fostered strong partnerships with local law enforcement agencies to enhance community safety initiatives and collaboration efforts.
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
- Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
- Developed and implemented strategies to prevent and respond to security incidents.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Collaborated with management to develop security policies and procedures.
- Provided ongoing training for staff members on key aspects of physical security principles, such as access control systems or situational awareness techniques during routine operations.
- Evaluated security personnel performance regularly through unannounced drills or simulated emergency scenarios that helped identify areas for improvement and additional training needs.
- Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
- Participated in the hiring process for new security personnel, conducting interviews and evaluating candidate qualifications to build an effective team.
- Evaluated existing emergency plans, making updates as needed to address changes in facility layout or emerging threats.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Developed strong working relationships with local law enforcement agencies to enhance cooperation in incident response situations.
- Ensured compliance with all relevant regulations and industry best practices through continuous research and professional development opportunities.
- Conducted regular audits of security infrastructure, identifying areas for improvement and recommending necessary upgrades.
- Increased security awareness among staff with comprehensive training sessions.
- Developed strong relationships with local law enforcement agencies, which aided in quick responses to incidents.
Security Officer
Andrews International Security
Hilo, HI
01.2010 - 01.2012
- Monitored (1) premises to ensure safety and security compliance.
- Responded promptly to (100s) incidents, coordinating with law enforcement as needed.
- Conducted regular inspections of facilities to identify vulnerabilities and mitigate risks.
- Trained and mentored more then 100 junior security staff on protocols and emergency procedures.
- Patrolled and monitored (1) premises in company vehicle, on bicycle, and by foot.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Responded quickly to incidents and assessed active situations for security concerns.
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Education
High School Diploma -
Pahoa High & Intermediate School
Pahoa, HI06.1996
Skills
- Teamwork and collaboration
- Goal oriented
- First aid training
- Advanced cardiopulmonary resuscitation
- Strong communication skills
- Customer service
Accomplishments
- Monadnock Instructor 2015 - 2025
- AHA CPR/AED Instructor 2014 - 2025
- OCAT Instructor 2015 - 2025
Timeline
Account Manager
Allied Universal Security
04.2015 - 08.2025
Security Supervisor
IPC Security
01.2012 - 04.2015
Security Officer
Andrews International Security
01.2010 - 01.2012
High School Diploma -
Pahoa High & Intermediate School