Dwayne Cross
Clinton Township
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Route Sales and Service Delivery Driver
Home City Ice Company
Shelby, MI
02.2025 - Current
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Create an accurate invoice using a handheld device for each sale
- Use time management skills to plan efficient routing each day based upon geographic area and customer needs.
- 12-15 deliveries a day.
Dispatcher/Customer Service Representative
Western Express
Nashville, TN
08.2023 - 02.2025
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Generated reports to track deliveries and maintain proper records and documentation.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Machine Operator
D&N BENDING
Romeo, US
10.2020 - 07.2023
- Pick, pack, sort
- Setup and operated tools and robotic equipment
- Cleaned and maintained the assembly line appropriately
- Inspected parts to ensure that they meet specific engineering instructions
- Produced and assembled parts for the assembly line
- Rebuilt / repaired parts using hand tools where necessary
- Ability to meet demanding production deadlines (in excess of 2,000 parts per day)
- Machine operation and troubleshooting
Stocker
Walmart
Clinton Township, US
08.2017 - 10.2020
- Sorting, storing, and issuing stock
- Unpacking, counting, weighing products
- Inspecting items
- Performing loss prevention activities
- Managing waste
- Reading work orders
- Maintaining computerized stock inventory
- Manage security devices
Warehouse Associate
Art Van Furniture
Warren, US
01.2013 - 08.2017
- Pull, pack and ship orders in an accurate manner
- Organize stocks and maintain inventories
- Inspect goods for defects and damages
- Track inventory in appropriate system
- Organize space in the warehouse and perform cleaning duties
- Resolve all other issues at the warehouse level
- Process and package goods in a time efficient manner
Education
High School Diploma -
Mohegan High School
Skills
- Teamwork and collaboration
- Time management
- Problem-solving
- Forklift operation
- Delivery scheduling
- Quality assurance
- Cargo handling
- Complex Problem-solving
- Dispatch communication
- Commercial driving
- Client relationship management
- Delivery recordkeeping
- Shopping orders
- Data entry
- Valid Driver's license
- Customer service
- Positive attitude
- Attention to detail
Certification
- CDL A License - 11/2026
Timeline
Route Sales and Service Delivery Driver
Home City Ice Company
02.2025 - Current
Dispatcher/Customer Service Representative
Western Express
08.2023 - 02.2025
Machine Operator
D&N BENDING
10.2020 - 07.2023
Stocker
Walmart
08.2017 - 10.2020
Warehouse Associate
Art Van Furniture
01.2013 - 08.2017
High School Diploma -
Mohegan High School