Dwayne Dent

Load and unload tractor trailers with heavy equipment tow motors, electric and manual hand jacks. move empty trailer from and to dock doors. Performed quality control by over seeing the product matches the work orders, when hazardous materials are being transported I over see that proper paperwork matches weight and quality and trailer are properly labeled with correct placard

• Processed vehicle returns efficiently, ensuring accuracy in documentation and condition assessment.
• Assisted customers with inquiries, providing exceptional service and enhancing overall rental experience.
• Conducted thorough inspections of returned vehicles to identify damages and maintenance needs.
• Coordinated vehicle readiness for the next rental, optimizing fleet availability and turnover rates.
• Implemented best practices for return procedures, improving accuracy and reducing customer wait times.
• Trained new team members on operational procedures and customer service protocols, fostering a collaborative environment.