Dwayne Eads
Independence,MO
Summary
Driven Analyst with a proven track record at the Federal Reserve Bank of KC, adept in data processing and continuous improvement. Excelled in enhancing customer experience and operational efficiency through innovative problem-solving and effective issue research. Have a working knowledge of Microsoft Azure and Amazon AWS, while fostering teamwork and knowledge sharing. Organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Analyst
Federal Reserve Bank Of KC
Kansas City, MO
07.2016 - Current
- Using Entrust, ISAM and LDAP, created and modified customer profiles as well as mapping the back end credentials for access to different FED services.
- Was second level support to the TCSR's when they could not pinpoint an issue on why their customers were having issues logging into various applications.
- Working on the Cloud team, setting up, modifying and deleting accounts in Microsoft Azure and Amazon AWS.
- Updated procedures and forms for the physical inventory used for the TDS application, AKA in case emergency break glass tokens.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Operating Clerk
Federal Reserve Bank Of Kansas City, Federal Reserve
Kansas City, MO
07.2011 - 07.2016
- Was in the old CCC Credential team, using EPoD and UIM to create, modify and delete external credentials and server certificates.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone and email, to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Education
High School Diploma -
Lathrop RII
Lathrop, MO05.1987
Skills
- Data Processing
- Continuous Improvement
- Issue Identification
- Idea Development and Brainstorming
- Issue Research
Timeline
Analyst
Federal Reserve Bank Of KC
07.2016 - Current
Operating Clerk
Federal Reserve Bank Of Kansas City, Federal Reserve
07.2011 - 07.2016
High School Diploma -
Lathrop RII