Dwayne Eads
Independence,MO
Summary
Driven Analyst with a proven track record at the Federal Reserve Bank of KC, adept in data processing and continuous improvement. Excelled in enhancing customer experience and operational efficiency through innovative problem-solving and effective issue research. Have a working knowledge of Microsoft Azure and Amazon AWS, while fostering teamwork and knowledge sharing. Organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Analyst
Federal Reserve Bank Of KC
07.2016 - Current
- Using Entrust, ISAM and LDAP, created and modified customer profiles as well as mapping the back end credentials for access to different FED services.
- Was second level support to the TCSR's when they could not pinpoint an issue on why their customers were having issues logging into various applications.
- Working on the Cloud team, setting up, modifying and deleting accounts in Microsoft Azure and Amazon AWS.
- Updated procedures and forms for the physical inventory used for the TDS application, AKA in case emergency break glass tokens.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Operating Clerk
Federal Reserve Bank Of Kansas City, Federal Reserve
07.2011 - 07.2016
- Was in the old CCC Credential team, using EPoD and UIM to create, modify and delete external credentials and server certificates.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone and email, to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Education
High School Diploma -
Lathrop RII
Lathrop, MO05.1987
Skills
- Data Processing
- Continuous Improvement
- Issue Identification
- Idea Development and Brainstorming
- Issue Research
Timeline
Analyst
Federal Reserve Bank Of KC
07.2016 - Current
Operating Clerk
Federal Reserve Bank Of Kansas City, Federal Reserve
07.2011 - 07.2016
High School Diploma -
Lathrop RII
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