Dwayne Eddins Jr
Fort Worth,MI
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Driver
Lyft
Atlanta, GA, Redford, MI
05.2019 - Current
- Driving customers to their desired destinations
- Greet customers and ensure timely and safe ride
- Coordinated efficient routes to avoid delays and optimize schedules.
- Coordinated efficient routes to avoid delays and optimize schedules
Athletic Leader
Wartburg College- Black
Waverly, IA
08.2018 - Current
- Planned all athletic events for students
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Proved successful working within tight deadlines and fast-paced atmosphere
- Identified issues, analyzed information and provided solutions to problems
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Offered friendly and efficient service to customers, handled challenging situations with ease
Sales Associate
Footlocker
Detroit, MI
06.2017 - 08.2018
- Greet and assist customers and ensure smooth sales process
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
Customer Service Associate
Kroger
West Bloomfield, MI
05.2017 - 08.2018
- Re-stocked merchandise
- Inspected retail areas
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Youth Counselor
Salvation Army
Farmington Hills, MI
06.2015 - 08.2017
- Provided summer activities for students 5-14 years old
- Supervised individuals in small group atmosphere to cultivate safety, independence and structure.
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
Education
B.A. - Exercise Science
Wartburg College
Associate of Applied Science - Health Science
Oakland Community College
Classes in Health Science - Health Sciences
Bowling Green State University
Bowling Green, OH5.2016
High School Diploma -
Jalen Rose Leadership Academy
Detroit, MI6.2015
Skills
- Interpersonal Communication
- Customer rapport
- Customer Retention Strategies
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Multitasking and Prioritization
- Creative Problem Solving
- Building Customer Trust and Loyalty
- Customer Account Management
- Calm and Professional Under Pressure
- Verbal and Written Communication
- Issue and Complaint Resolution
Affiliations
- Rockwall 7ERS Professional Basketball Teak
- Black Student Union - Warburg College
- KAPPA League
Timeline
Driver
Lyft
05.2019 - Current
Athletic Leader
Wartburg College- Black
08.2018 - Current
Sales Associate
Footlocker
06.2017 - 08.2018
Customer Service Associate
Kroger
05.2017 - 08.2018
Youth Counselor
Salvation Army
06.2015 - 08.2017
B.A. - Exercise Science
Wartburg College
Associate of Applied Science - Health Science
Oakland Community College
Classes in Health Science - Health Sciences
Bowling Green State University
High School Diploma -
Jalen Rose Leadership Academy
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