Dwayne Eichler

As an ambassador I act as a resource Ally and advisor to navigation center participants supporting the routine operation of the navigation center by monitoring the facility to ensure the health and safety of all on site. The ambassador provides participants with a meaningful orientation about navigation center programs and services and engages them in navigation center activities. Each operations coordinator will also provide and help maintain a safe clean and comfortable environment for all.

Some of my job duties and responsibilities were

• Checking the interior (participant sleeping quarters bathrooms showers participant laundry area and community room) and exterior of the building on a regular assigned schedule to maintain a clean safe environment
• De-escalation of potential client conflicts
• Inspecting the facilities to maintain security and program compliance
• Maintaining the navigation center ambassador log according to procedure
• Performing all duties within the parameters of navigation center policy and procedures as well as the legislative standards of care policies
• Helping Orient all participants to program rules and responsibilities of the navigation center
• Working with the on-duty navigation center shelter supervisor to ensure compliance with the rules and regulations in a fair and equitable manner for all participants
• Maintaining navigation center records and an accurate complete and legible manner including attendance at group meetings disciplinary actions that assignments etc
• Answering phones taking messages attending to request for information in a professional manner according to navigation center procedures
• Maintaining database records according to HSH and navigation centers procedures
• Assisting navigation center volunteers and visitors by providing a warm welcoming atmosphere
• Completing and submitting maintenance requests to the assistant director of operations regarding failed equipment and needed repairs
• Responding to all participant requests and questions in a professional and courteous manner
• Immediately reporting any problems to the navigation center shelter supervisor and assistant director of operations in accordance with the navigation center policies and procedures
• In collaboration with the assistant director of operations and shelter supervisor overseeing center operations ensuring a safe environment for staff and participants
• The ambassador will ensure that security policies and measures are consistently implemented and adhered to in collaboration with security staff when they are on duty
• With direction from the shelter supervisor in director of operations manage site-specific emergencies or crisis
• Provide crisis intervention taking direction from site management
• Attending and participating in the daily shift change meetings communicating all issues and concerns to staff coming on the next shift
• Maintaining a clean and healthy environment for participants including the stripping of beds clearing of lockers and sleeping areas as assigned
• At the end of every shift ensuring paperwork is complete and workplace is clean and organized
• Collecting inventorying tagging storing and disposing of participant property according to navigation center policies and procedures
• Encouraging participants to engage in groups activities and services
• Work with the shelter supervisor and making decisions regarding critical incidents relating to the operation of the navigation center and its participants as needed ambassadors will immediately alert the supervisor or any navigation center management present regarding the situation and seek direction
• May also be responsible for facilitating groups workshops and client meetings
• Refer participants to navigation center Care Management staff and communicate any concerns or issues related to that participant
• Commit to attending all staff meetings and trainings even when outside of regular work hours participation in all applicable staff trainings and staff meetings is crucial to the success of every five keys employee
• Assist in maintaining cleanliness of facility including light janitorial trash removal assist in cleaning spills eating areas and restrooms
• And other duties as assigned