Dwayne Garmon
Charlotte,NC
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Vigilante Console Operator with a 4-year background in the security field. Expertise in monitoring CCTV cameras, burglar alarms, and fire alarms. Adept at inspecting both the interior and exterior of the facility and quickly responding and investigating to calls and complaints. Reliable and punctual with excellent time management and multitasking abilities. Mentally alert with an excellent attention to detail and a commitment to securing the premises while delivering exceptional customer service. Provides tireless oversight of all managed hardware and software. Serves as first line of defense against storage media failures, network faults and unrecoverable data loss. Flexible hard worker ready to learn and contribute to team success. Self-disciplined Army National Guardsman with demonstrated success in leading tactical operations. Skilled in crisis management, personnel supervision and mission execution with mastery of advanced weapons systems and equipment. Strong emotional intelligence and committed to successfully handling stress in high-pressure situations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Console Operator/Patrol Officer
Allied Universal Security Services
03.2016 - Current
- Produced accurate and detailed daily reports for processing and measuring progress.
- Completed frequent checks on user logins, file permissions and other data issues.
- Patrolled facilities and served as general security presence and visible deterrent to crime and rule infractions.
- Reported incidents and accidents to medical and law enforcement and documented shift activities.
- Conducted routine inspections of physical security measures, making recommendations for improvements where necessary.
- Cultivated strong relationships with local first responders, facilitating rapid assistance when required during emergency situations at the facility.
Supply Specialist
United States National Guard
08.2013 - Current
- Kept meticulous records of high-priority units and material readiness of equipment.
- Assessed each unit's unique equipment needs.
- Drove improvements in logistics operations and supply accountability by analyzing supply policies, strategies and processes to identify inefficiencies.
- Delivered top-quality technical support services to both military and civilian clients.
Cart Associate
Sam's Club
05.2011 - 01.2015
- Organized carts in bay after returning from parking lot.
- Engaged customers in friendly conversation, carefully handled bagged items, offered additional services and thanked customers for business.
- Retrieved carts from docking areas in retail parking lots.
- Gathered and corralled shopping carts, ferried carts back to store and helped guests carry out and load larger items or large grocery orders.
- Took out store trash and cleaned up parking area every hour to keep business presentable.
Cashier
McDonald's
08.2008 - 04.2011
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Worked closely with front-end staff to assist customers.
- Helped customers find specific products, answered questions and offered product advice.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Met high productivity standards in processing payments for customers.
- Learned roles of other departments to provide coverage and keep store operational.
- Increased sales by suggesting specific complementary items to customers.
Education
Some College (No Degree) - Architectural And Building Technology
Coastal Carolina Community College
Jacksonville, NCSkills
CPR certified
Criminal law knowledge
Patrol procedures
Communication abilities
CCTV surveillance
Conflict resolution tactics
Call and complaint investigation
Server monitoring
Security patches
Log updates
Reporting and documentation
Documentation skills
Report creation
Accomplishments
- Documented and resolved Emergency codes which led to good critical thinking and strategic results, for example responding to code red (possible fire) and code blue (medical emergencies) in a quick professional manner.
- Supervised team of 5 staff members, if a shift needs to be filled in for supervisor.
Certification
Army's North Carolina College System Reward-Completion of Apprenticeship certificate award (10/30/20)
Department of the Army-
The Army Commendation Medal (04/23/2020)
USNG Joint Task Force Award-
Certificate of Appreciation: Operation Hurricane Florence (09/12/2018 to 09/26/2018)
Basic Leadership Course Training -
Completion of Basic Leadership Course certificate award (03/25/2022)
Timeline
Console Operator/Patrol Officer
Allied Universal Security Services
03.2016 - Current
Supply Specialist
United States National Guard
08.2013 - Current
Cart Associate
Sam's Club
05.2011 - 01.2015
Cashier
McDonald's
08.2008 - 04.2011
Some College (No Degree) - Architectural And Building Technology
Coastal Carolina Community College