Kelsey Smart
Dallas,NC
Summary
Motivated and dedicated criminal justice professional seeking to apply my strong analytical skills, problem-solving abilities, and passion for public service in a dynamic role within the criminal justice field. Eager to contribute to the fair administration of justice, support law enforcement efforts, and advocate for victims' rights. With a solid foundation in criminal law, investigative techniques, and conflict resolution, I aim to make a meaningful impact while continuously developing my expertise in criminal justice.
Overview
2
2
years of professional experience
Work History
Console Operator I
Duke Energy
Charlotte, NC
09.2023 - Current
- • Console Operators will be responsible for monitoring electronic security systems including intrusion detection, video cameras, badge verification, and general access control.• In addition, Operators will also be tasked with providing remote gate access, receiving, and reacting to large call volume, regulatory requirements, maintaining enterprise situational awareness and other duties as assigned.• Responsible for ensuring the safety of company employees and property by monitoring and responding to physical access control system alarms in a prescribed manner.• Interact with callers/customers to determine location, nature of incident/issues to determine appropriate response.• Perform data entry in multiple data bases; follow established procedures.• Work involves detailed record keeping, data entry, and acute listening skills.
911 Dispatcher
Gaston County Police Conmmunications
Gastonia, NC
09.2022 - 01.2023
- Answer emergency calls and assess the situation.
- Dispatch emergency responders (police, fire, EMS).
- Provide life-saving instructions (CPR, first aid).
- Maintain communication with responders and update information.
- Prioritize and manage multiple calls based on urgency.
- Record and document call details accurately.
- Operate communication equipment (radio, phone, CAD systems).
- Offer emotional support to distressed callers.
- Collaborate with other agencies as needed.
- Assist with non-emergency calls and requests.
Education
Associate of Applied Science - Criminal Justice
Gaston College
Dallas, NC05-2017
Skills
- CPR certified
- Burglar alarm monitoring
- Communication
- CCTV surveillance
- System monitoring
- Previously NCIC Certified
Accomplishments
Dean’s List
Timeline
Console Operator I
Duke Energy
09.2023 - Current
911 Dispatcher
Gaston County Police Conmmunications
09.2022 - 01.2023
Associate of Applied Science - Criminal Justice
Gaston College