Kelsey Smart
Dallas,NC
Summary
Careful Computer Operator trusted to accept, process and safeguard internal and customer data. Responsible monitor of on-site and network processing performance. Dedicated to securing every kilobyte of provided data.
Vigilante Console Operator with a extensive background in the security field. Expertise in monitoring CCTV cameras, burglar alarms, and fire alarms. Adept at inspecting both the interior and exterior of the facility and quickly responding and investigating to calls and complaints. Reliable and punctual with excellent time management and multitasking abilities.
Overview
1
1
year of professional experience
Work History
Console Operator I
Duke Energy
Charlotte, NC
10.2023 - Current
- • Console Operators will be responsible for monitoring electronic security systems including intrusion detection, video cameras, badge verification, and general access control.• In addition, Operators will also be tasked with providing remote gate access, receiving, and reacting to large call volume, regulatory requirements, maintaining enterprise situational awareness and other duties as assigned.• Responsible for ensuring the safety of company employees and property by monitoring and responding to physical access control system alarms in a prescribed manner.• Interact with callers/customers to determine location, nature of incident/issues to determine appropriate response.• Perform data entry in multiple data bases; follow established procedures.• Work involves detailed record keeping, data entry, and acute listening skills.
Education
Associate of Applied Science - Criminal Justice
Gaston College
Dallas, NC05-2017
Skills
- CPR certified
- Burglar alarm monitoring
- Communication
- CCTV surveillance
- System monitoring
Timeline
Console Operator I
Duke Energy
10.2023 - Current
Associate of Applied Science - Criminal Justice
Gaston College