Edith Guacin
Bronx,NY
Summary
Dedicated customer service professional with over five years of experience in Customer Relations, Home Health Care, and the Food and Entertainment industries. Recognized for a keen ability to identify customer needs and deliver tailored solutions that enhance satisfaction. Skilled cleaning expert committed to maintaining pristine environments, consistently achieving high-quality results through meticulous attention to detail and efficient practices. Known for fostering strong collaboration, reliability, and adaptability in dynamic settings, effectively combining communication skills with exceptional organizational abilities.
Overview
15
15
years of professional experience
Work History
Housekeeper
Breakingground
505 8th Ave NY, NY 10018
01.2021 - 10.2023
- Developed efficient workflows that improved overall cleanliness and guest satisfaction.
- Conducted regular inspections to maintain quality control across facilities.
- Implemented inventory management practices for cleaning supplies and equipment.
- Collaborated with maintenance team to address facility issues promptly.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
Bus Matron
D&J Ambulate service inc.
Bronx, New York
01.2019 - 09.2020
- Pick up & drop off consumers home and to their program
- Make sure wheel chairs is properly locked
- Make sure everyone have seatbelts on
- Talk to the patients make sure they okay
- Assisted in transportation planning, optimizing routes for efficiency and timeliness.
- Supervised safe loading and unloading of passengers, ensuring compliance with safety regulations.
- Monitored passenger behavior to ensure a safe and respectful environment on the bus.
Housekeeping
Facility Value
New York, NY
01.2016 - 01.2017
- Performing a variety of cleaning activities such as sweeping, mopping, dusting and polishing
- Ensuring all rooms are cared for and inspected according to standards
- Protecting equipment and making sure there are no inadequacies
Housekeeping
TCL Cleaning Company
NY
01.2016 - 01.2017
- Performing a variety of cleaning activities such as sweeping, mopping, dusting and polishing
- Ensuring all rooms are cared for and inspected according to standards
- Protecting equipment and making sure there are no inadequacies
Waitress/Bartender
El Valle
Bronx, NY
01.2015 - 01.2016
- Providing excellent wait service to ensure satisfaction
- Taking customer orders and delivering food and beverages
- Making menu recommendations, answering questions and sharing additional information with restaurant patrons
- Preparing alcoholic or non-alcoholic beverages for bar and patrons
- Interacting with customers, taking orders and serving snacks and drinks
- Assessing bar customers’ needs and preferences and making recommendations
Customer Service
GNC
Bronx, NY
01.2011 - 01.2013
- A Sales Associate who enjoys interacting with customers and is committed to helping them choose the right products, as well as making recommendations based on your overall product knowledge and understanding of their needs
- The ability for you to generate sales, not only for the benefit to the company and your store, but for you and your financial well-being.
- The drive to achieve and exceed personal sales and productivity goals
- Promote career growth by working with store management in the opening, closing and operating of a retail store. This includes cash handling, inventory count and deposits according to GNC procedures, as well as maintaining the appearance of the store
- Display an awareness of all store communications including: product information, advertising, promotions and other marketing initiatives
- Boost product knowledge by learning the features, advantages and benefits. Staying on top of nutritional, wellness trends
Provider
Private Childcare
Long Island, NY
01.2009 - 01.2010
- Supervise and monitor the safety of children in their care
- Prepare meals and organize mealtimes and snacks for children
- Help children keep good hygiene
- Change the diapers of infants and toddlers
- Organize activities or implement a curriculum that allow children to learn about the world and explore interests
- Develop schedules and routines to ensure that children have enough physical activity, rest, and playtime
- Watch for signs of emotional or developmental problems in children and bring the problems to the attention of parents
- Keep records of children’s progress, routines, and interest
Education
High School -
Waltwitman High School
01.2009
Skills
- Experienced in PowerPoint, Word, and Excel
- In-home childcare
- Bilingual in Spanish and English
- Transport consumers to programs
- Culinary skills
- Collaborative teamwork
- Customer support
- Specialized cleaning skills
- Restroom maintenance
- Customer service proficiency
- Specialized deep cleaning skills
- Sustainable waste handling
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Worked 80:overtime hours during the holiday season at the request of management.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Housekeeper
Breakingground
01.2021 - 10.2023
Bus Matron
D&J Ambulate service inc.
01.2019 - 09.2020
Housekeeping
Facility Value
01.2016 - 01.2017
Housekeeping
TCL Cleaning Company
01.2016 - 01.2017
Waitress/Bartender
El Valle
01.2015 - 01.2016
Customer Service
GNC
01.2011 - 01.2013
Provider
Private Childcare
01.2009 - 01.2010
High School -
Waltwitman High School