Dwayne Gray
Charlotte,NC
Summary
A dedicated and versatile Executive leader with over 12 years experience in management with a track record of leading business operations, profitability, networking, hiring, and improving patient satisfaction. Lead team development, managed employee payroll, benefits and policies. Considerable knowledge of social work, mental health and behavioral health services. Highly adept to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Operations Manager
Danhickway Enterprise, LLC
Greenville, NC
03.2021 - 05.2024
- Oversaw day-to-day operations including planning, financial management, payroll, truck maintenance, and other accounting activities.
- Implemented DOT standards and FMCSA policies and operating procedures, managed drivers, customer service and logistics.
- Processed broker and shipper orders, analyzed invoices and created shipping logs.
- Directed hiring, dispatching, coordinated and managed the schedules of drivers.
Executive Director
Ava Family Services, LLC
Rock Hill, SC
11.2016 - 03.2020
- Maintained accountability for daily operational and fiscal integrity, provided non-clinical oversight, and performed risk assessments.
- Ensured legal compliance by staying abreast of relevant State and Federal laws, Medicaid and Medicare regulations, and guideline standards.
- Provided oversight of both clinical and non-clinical departments, especially patient care and human resource to ensure compliance with company policies and procedures.
- Enhanced and promoted positive team workflows and employee job satisfaction by coordinating staff engagement, diversity and cultural programs.
CEO/Executive Director
Avaya Health Services, LLC
Rock Hill, SC
03.2010 - 10.2016
- Responsible for the daily planning, budgeting, organizing, marketing and directing of the organization’s clinical operations of counseling and mental health/behavioral health services.
- Recruited, hired, trained and managed an workforce 100+ clinical and non-clinical employees on company operations, safety and services.
- Developed strategics plans for positive patient experiences by implementing quality practices, intervention, and arranging for community services and referrals.
- Led business expansion of clinical services to Rock Hill, SC, Columbia, SC and Greenville, SC.
Education
Master of Science - Counseling
Capella University
08.2010
Bachelor of Science - Child Development And Family Relations
North Carolina Central University
05.2008
Bachelor of Arts - Political Science
North Carolina Central University
05.2008
Skills
- Managing Operations and Efficiency
- Organizational Systems
- Administrative Procedures
- Personnel Management
- Customer Experience
- Team Leadership
- Client Relations
- Recruiting and hiring oversight
Timeline
Operations Manager
Danhickway Enterprise, LLC
03.2021 - 05.2024
Executive Director
Ava Family Services, LLC
11.2016 - 03.2020
CEO/Executive Director
Avaya Health Services, LLC
03.2010 - 10.2016
Master of Science - Counseling
Capella University
Bachelor of Science - Child Development And Family Relations
North Carolina Central University
Bachelor of Arts - Political Science
North Carolina Central University