Dwayne Hall
Opa-locka
Summary
I am a committed person to any position of work with interest for growth in both skills and knowledge base for success.
Overview
11
11
years of professional experience
Work History
Butler
Happy Hour Villa
Discovery Bay, Jamaica
04.2021 - 09.2024
- Managed daily guest services, ensuring high levels of satisfaction and comfort.
- Coordinated meal service and beverage preparations for special events and gatherings.
- Supervised housekeeping staff to maintain villa standards and guest readiness.
- Developed personalized guest experiences through attentive service and proactive communication.
- Implemented efficient inventory management practices for supplies and amenities.
- Maintained high standards of cleanliness and organization throughout the property, resulting in a consistently welcoming environment for residents and guests.
- Assisted with event planning and execution, ensuring successful gatherings that left lasting impressions on attendees.
- Enhanced guest experiences by providing personalized and attentive services as per their preferences.
- Arranged for extra bedding, linens, towels, and furniture to satisfy guests.
- Provided support during emergencies or crises within the household, acting swiftly and calmly to mitigate potential issues and ensure safety for all occupants.
- Inspected all cleaning and household tasks for alignment with quality standards.
- Acted as a trusted advisor to the employer by making informed suggestions regarding household matters, contributing to decision-making processes when required.
- Coordinated daily housekeeping tasks, maintaining high standards of cleanliness and organization in guest areas.
- Provided personalized service to guests, ensuring comfort and satisfaction throughout their stay.
Maintenance Technician
Iberostar Hotels & Resorts
Jamaica
02.2014 - 03.2020
- Conducted regular inspections of facilities to identify maintenance needs and ensure safety compliance.
- Performed troubleshooting and repair on HVAC systems, plumbing, and electrical equipment.
- Collaborated with housekeeping to coordinate maintenance schedules, minimizing disruptions to guest services.
- Led a team in executing preventive maintenance programs, enhancing operational efficiency across hotel facilities.
- Developed standard operating procedures for routine maintenance tasks, improving workflow consistency and effectiveness.
Education
High School Diploma -
Marcus Garvey Tech High School
St. Ann Jamaica WI06-2012
Skills
- Pool maintenance expertise
- Chemical handling proficiency
- Algae treatment
- Safety equipment usage
Timeline
Butler
Happy Hour Villa
04.2021 - 09.2024
Maintenance Technician
Iberostar Hotels & Resorts
02.2014 - 03.2020
High School Diploma -
Marcus Garvey Tech High School