Dwayne J. Thompson
North Las Vegas,NV
Summary
Dedicated and solutions-driven IT and Communications Specialist with over 15 years of hands-on experience in network systems, cybersecurity, telecommunications, and field service management. Proven track record in implementing anti-malware protocols, managing large-scale installations, and troubleshooting complex systems across diverse environments. Adept in security analysis, customer service, and team leadership, with a commitment to continuous learning and operational excellence.
Overview
19
19
years of professional experience
Work History
Field Service Site Lead
LUMINATOR TECHNOLOGY GROUP
12.2023 - Current
- Oversaw contractor work on-site, verifying compliance with technical specifications and project requirements. Lead and manage the field service team at the designated site, including technicians and support staff.
- Coordinate and schedule field service visits to meet customer requirements and service level agreements.
- Oversee the resolution of complex technical issues, ensuring timely and effective problem-solving.
- Implement and enforce quality assurance procedures to maintain consistent and high-quality service delivery.
Field Services Support Technician
WeLINK
08.2021 - 02.2023
- Installs, repairs, and maintains 2.5g radio transceivers for Internet access, showcasing technical proficiency in telecommunications equipment.
- Demonstrates a commitment to customer satisfaction by delivering outstanding customer service during field visits, aligning with corporate guidelines.
- Proactively addresses security concerns by updating software versions with patches and installing new software to close security loopholes and protect users.
- Demonstrates problem-solving abilities by devising incisive workarounds and resolutions for IT-related problems.
Communication Specialist
CENTURYLINK
08.2006 - 02.2018
- Establishes and removes connections at specified locations, including the installation and repair of aerial and buried drops to customer premises.
- Is familiar with various telecom devices and systems, including single/two-line pair gain devices, Subscriber Loop Carrier System, Jumper and Jumper wire, access terminals, SAC boxes, and Network Interfaces Devices (NID).
- Troubleshoots cable plant facilities using test equipment and receives and closes daily tasks through a mechanized dispatch system (WFM - Work Force Management) via a laptop computer.
- Assists other departments when requested and collaborates with other technicians in a team concept.
Education
Cybersecurity Certificate -
University of Nevada Las Vegas
Las Vegas, NV01.2024
Associate Degree - Networking Systems Administration
DeVry University
Henderson, NV04.2015
Associate Degree - Networking Systems Administration
Healed College
Milpitas, CA10.2000
Diploma/Electronic Technician - undefined
R.E.T.S. Training Center
Metairie, Louisiana01.1992
Electronic Engineering Technology - undefined
Southern University at New Orleans
New Orleans, Louisiana01.1990
Basic Training/Ocean System Technician Analysis Training -
United States Naval Reserve Training
Great Lakes, IL01.1989
Electronic Engineering Technology - undefined
Southern University
Baton Rouge, Louisiana01.1988
Skills
- Certifications: CompTIA Security, CompTIA Network Certification-In Progress
- Systems: Windows Client 7, 10, Windows Server 2012 R2, Linux (Ubuntu, Debian, Kali) and Mac OS
- Networking: VLANs, ACLs, RIP, Static Routing, Subnetting, VTP, 8021Q, Inter-VLAN Routing, VPN
- Cloud Security: Amazon Web Services (AWS)
- Programming & Scripting: PowerShell, Python
- Low Voltage
- Team supervision
- Problem-solving aptitude
Armed Forces
UNITED STATES NAVAL RESERVE TRAINING, Ocean System Technician Analyst Training, NEW ORLEANS, LOUISIANA, 1989-01, 1995-08, Completed Basic Training and Ocean System Technician Analysis School and enlistment; assigned as Duty Section Leader., Received Letter of Accommodation of Leadership and Academic Achievement from Rear Admiral of U.S. Navy.
Timeline
Field Service Site Lead
LUMINATOR TECHNOLOGY GROUP
12.2023 - Current
Field Services Support Technician
WeLINK
08.2021 - 02.2023
Communication Specialist
CENTURYLINK
08.2006 - 02.2018
Associate Degree - Networking Systems Administration
DeVry University
Associate Degree - Networking Systems Administration
Healed College
Diploma/Electronic Technician - undefined
R.E.T.S. Training Center
Electronic Engineering Technology - undefined
Southern University at New Orleans
Electronic Engineering Technology - undefined
Southern University
Cybersecurity Certificate -
University of Nevada Las Vegas
Basic Training/Ocean System Technician Analysis Training -
United States Naval Reserve Training
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