Dwayne L. Harris
Saint Petersburg,Florida
Summary
Customer experience leader with extensive experience at Delta Air Lines, specializing in customer service and process optimization. Expertise in data analysis and issue resolution has led to measurable enhancements in customer satisfaction. Proven ability to collect feedback and manage relationships, resulting in significant improvements in service delivery.
Overview
26
26
years of professional experience
Work History
Lead Customer Experience Specialist
Delta Air Lines
Tampa, USA
08.2006 - Current
- Lead Customer Experience Specialist – July 2022
- Mentor BVOD 21.01, July 2021 – October 2021
- Mentor ACE 21.08, December 2021
- Team Lead ACE 24.01 – February 2024
- SME Philippines – May 2024
Customer Service/Sales Representative
Home Shopping Networks
Saint Petersburg, USA
02.2003 - 03.2006
- Customer Service.
Lead Service Representative
Sears Termite & Pest Control
Orlando, USA
08.1999 - 06.2003
- Termite and Pest Control supervisor.
Education
Executive Office Technology – Certificate -
ITT Technical Institute
Tampa, Florida01.1990
Diploma -
Tarpon Springs High School
Tarpon Springs, Florida01.1987
Skills
- Customer service
- Customer relationship management
- Data analysis
- Feedback collection
- Issue resolution
- Process improvement
References
Available upon request
Accomplishments
- Nominated to Delta's Chairman's Club.
References
References available upon request.
Timeline
Lead Customer Experience Specialist
Delta Air Lines
08.2006 - Current
Customer Service/Sales Representative
Home Shopping Networks
02.2003 - 03.2006
Lead Service Representative
Sears Termite & Pest Control
08.1999 - 06.2003
Executive Office Technology – Certificate -
ITT Technical Institute
Diploma -
Tarpon Springs High School
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