Summary
Overview
Work History
Education
Skills
Links
References
Timeline
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Dwayne Mcleod

Coram,NY

Summary

Store Director with several years of progressive experience in retail management, excelling in roles from Store Manager to General Manager. Expertise in P & L Management, Training & Development, and Customer Service, with a proven track record of driving revenue growth through innovative sales strategies and enhancing operational efficiency. Known for meticulous attention to detail in succession planning, visual merchandising, and loss prevention, aiming to leverage skills in a dynamic new role to further enhance store performance and team cohesion.

Overview

7
7
years of professional experience

Work History

Store Manager

Vineyard Vines
10.2024 - Current
  • Lead daily operations for the Walt Whitman Mall flagship, consistently driving sales and exceeding revenue goals.
  • Manage full P&L responsibilities, controlling expenses and increasing overall profitability.
  • Recruit, train, and develop a high-performing team focused on customer experience and brand standards.
  • Partner with Divisional Visual Merchants to execute floor sets and maintain premium visual presentation.
  • Drive traffic and community engagement through localized in-store events and seasonal campaigns.
  • Collaborate on brand marketing strategies and support campaign execution at the store level.
  • Champion DEI initiatives, ensuring inclusive representation in hiring, visuals, and customer engagement.

Store Director

Rag & Bone
08.2022 - 06.2024
  • Directed operations, ensuring exceptional customer service at Rag & Bone
  • Developed and implemented training programs, enhancing staff skills and managerial competency
  • Amplified Rag & Bone's brand visibility via unique sales strategies, spurring revenue growth
  • Instilled a culture embodying Rag & Bone's principles, bolstering customer engagement and loyalty
  • Transformed store operations to embody brand culture, leading to unparalleled customer loyalty
  • Oversaw meticulous training of staff, ensuring alignment with Rag & Bone's high standards
  • Introduced peer training for new managers, boosting operational efficiency and team cohesion.

Multi-Site Manager

Life Storage
03.2021 - 08.2022
  • Oversaw routine facility maintenance and upgrades, ensuring optimal operational efficiency
  • Implemented effective scheduling strategies, aligning with customer flow and service demands
  • Boosted customer satisfaction by training sales associates in product knowledge and selling techniques
  • Utilized performance data to enhance operations and accurately forecast business needs
  • Significantly improved store performance through strategic coaching and data-driven decision making.

Store Manager

ZUMIEZ
08.2018 - 01.2021
  • Steered district training as Store Manager, fostering a culture of continuous learning
  • Pioneered district's Omni-Channel strategy, leading to top fulfillment and online sales
  • Boosted store performance with triple-digit growth during COVID-19, ranking first in NY region
  • Recruited and developed 7 leaders within 2 years, strengthening district's management bench
  • Achieved record-breaking sales and performance metrics, reinforcing store's market position
  • Spearheaded No.1 store in NY for sales growth & online fulfillment, excelling in leader development & COVID-19 response.

Education

Bachelor of Science - Human Resources Management

POST University
Waterbury, CT
05-2025

Skills

  • Customer Service
  • Loss Prevention
  • Training & Development
  • Payroll Management
  • Visual Merchandising
  • P & L Management
  • Succession Planning
  • Conflict Management
  • Forecasting
  • Sales Analysis
  • Visual Presentation
  • Staff Leadership
  • People Management
  • Vendor relationship development
  • Finance and accounting

Links

linkedin.com/in/dwaynehmcleod

References

References available upon request.

Timeline

Store Manager

Vineyard Vines
10.2024 - Current

Store Director

Rag & Bone
08.2022 - 06.2024

Multi-Site Manager

Life Storage
03.2021 - 08.2022

Store Manager

ZUMIEZ
08.2018 - 01.2021

Bachelor of Science - Human Resources Management

POST University

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