Dwayne Orme
Ocala,FL
Summary
Proficient Service Technician with a proven track record of enhancing customer satisfaction and retention through exceptional troubleshooting and preventive maintenance skills. At Blossman Gas, spearheaded initiatives that significantly reduced service call-backs, while mentoring junior technicians in safety and efficiency. Renowned for mechanical abilities and customer service excellence, consistently delivering solutions that exceed expectations.
Overview
20
20
years of professional experience
Work History
Service Technician
Blossman Gas
02.2022 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team
Service Technician
AmeriGas Propane
03.2019 - 02.2022
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Boosted customer satisfaction with prompt and efficient troubleshooting of equipment issues.
Service Technician
US Water Systems
03.2017 - 03.2019
- Boosted customer satisfaction with prompt and efficient troubleshooting of equipment issues.
- Minimized return service calls, ensuring thorough and accurate service on first visit.
- Negotiated with vendors for parts procurement, achieving cost savings while maintaining high-quality standards.
- Tested systems, noting issues and completing preventive maintenance.
- Worked with diverse types of weather and ground conditions.
- Achieved high client retention rates by providing exceptional service and follow-up on all installations and repairs.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
Service Technician
City of Ocala
02.2005 - 03.2017
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Established strong relationships with vendors, facilitating the procurement of high-quality parts at competitive prices.
- Customized training sessions for junior technicians, elevating overall team competency and service quality.
- Facilitated smoother operations within team by organizing schedules and assigning tasks based on skill levels.
- Spearheaded project to standardize maintenance procedures, resulting in more consistent service outcomes.
- Optimized service delivery times, implementing efficient routing and scheduling strategies.
- Improved team collaboration by sharing expert knowledge on complex repair techniques during weekly meetings.
Education
High School Diploma -
Vanguard High School
Ocala, FL05.2004
Skills
Installation and Repair
Attention to Detail
Preventive Maintenance
Troubleshooting ability
Customer Service
Valid Driver's License
Punctual and Reliable
Work with Minimal Supervision
Mechanical abilities
Troubleshooting skills
Hand tool knowledge
Timeline
Service Technician
Blossman Gas
02.2022 - Current
Service Technician
AmeriGas Propane
03.2019 - 02.2022
Service Technician
US Water Systems
03.2017 - 03.2019
Service Technician
City of Ocala
02.2005 - 03.2017
High School Diploma -
Vanguard High School
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