Dwayne Rennard
New York
Summary
Results-driven Pest Control Technician with experience at Apex Pest Control, skilled in pest removal and safety protocols. Known for dependability and fostering strong client relationships, I effectively reduced callbacks by addressing concerns during initial visits. Committed to educating customers on preventive measures while ensuring compliance with stringent chemical handling procedures.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Pest Control Technician
Tanis Management
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
- Drove to customer residences and places of business to inspect for pests.
- Adhered to most stringent safety procedures when applying chemicals.
Pest Control Technician
Apex Pest Control
06.2022 - 05.2024
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
- Strengthened relationships with commercial accounts through attentive service and consistent communication regarding treatment progress.
- Educated customers on ways to prevent future pest infestations, fostering a proactive approach to property care.
- Adhered to most stringent safety procedures when applying chemicals.
- Reduced callbacks by effectively addressing all areas of concern during initial service appointments.
- Used integrated pest management (IPM) treatments to eliminate pests from residential and commercial properties.
Call Center Representative
D.M.V
11.2019 - 11.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
Education
None - Nursing
New York City College of Technology
Brooklyn, NYCertificate - Fundamentals of Pest Control
New York City College of Technology
Brooklyn, NY2006
Skills
- Dependable and reliable
- Pest removal
- Safety protocols
- Chemicals handling
Certification
Fundamentals of Pest Control
Timeline
Pest Control Technician
Apex Pest Control
06.2022 - 05.2024
Call Center Representative
D.M.V
11.2019 - 11.2020
Pest Control Technician
Tanis Management
None - Nursing
New York City College of Technology
Certificate - Fundamentals of Pest Control
New York City College of Technology
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