Summary
Overview
Work History
Education
Skills
Timeline
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Dwayne Rose

Winston-Salem,NC

Summary

Great customer service, quality control, and a strong work ethic. Excellent calibration and machine assembly skills while enhancing production efficiency. Skilled in OSHA compliance and equipment operation. Excelled in fast-paced environments while demonstrating strong analytical, communication, and teamwork skills, with a proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and commitment to continuous learning and growth.

Overview

10
10
years of professional experience

Work History

Machine Operator

WestRock
05.2023 - 07.2024
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Complied with company and OSHA safety rules and regulations.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.

Mechanic

Mobile Mechanics
02.2021 - 05.2023
  • Ordered repair parts quickly to prevent delays in projects and repair work.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Applied preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.

Delivery/Customer Service Representative

Autopart InternationalAutopart International
09.2017 - 01.2021
  • Responded to customer requests for products, services, and company information.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.

Operator

Messages Plus
09.2014 - 07.2017
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Collected and verified telephone numbers, addresses, and proper spelling of names.
  • Solved customer inquiries regarding products, orders and account balances quickly to meet service targets.
  • Resolved customer issues and complaints promptly and politely, upholding satisfaction.
  • Processed customer payments for timely, accurate order fulfillment.
  • Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.

Education

Certified Medical Assistant/ Phlebotomy Tech - Patient Care Technician

Sanford-Brown College - New York
New York, NY
2009

High School Diploma -

Cardinal Hayes High School
The Bronx, NY
06.2005

Skills

  • Parts Fabrication
  • Quality Control
  • Equipment Operation
  • Strong Work Ethic
  • OSHA
  • Machinery Operation
  • Telephone Operator
  • mechanic

Timeline

Machine Operator

WestRock
05.2023 - 07.2024

Mechanic

Mobile Mechanics
02.2021 - 05.2023

Delivery/Customer Service Representative

Autopart InternationalAutopart International
09.2017 - 01.2021

Operator

Messages Plus
09.2014 - 07.2017

Certified Medical Assistant/ Phlebotomy Tech - Patient Care Technician

Sanford-Brown College - New York

High School Diploma -

Cardinal Hayes High School

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Dwayne Rose