Dwayne Speed
Milwaukee,WI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Head Boys Basketball Coach
Milwaukee Public Schools, MPS
10.2022 - 04.2023
- Established a positive learning environment by promoting sportsmanship, teamwork, and respect among players.
- Mentored student-athletes in balancing their academic commitments alongside athletic pursuits for well-rounded personal growth.
- Coordinated off-season training programs to enhance player skills, conditioning levels, and overall performance in preparation for the season ahead.
- Developed successful game plans to capitalize on opponent weaknesses and secure victories.
Sales Representative
Verizon Wireless
09.2014 - 12.2020
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Boosted internal collaboration within the sales team by sharing best practices and offering mentorship when needed.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Retention Specialist
Time Warner Cable
09.2012 - 09.2014
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Implemented employee incentive programs to promote positive work culture and increase retention.
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Reviewed successes and failures to learn from previous mistakes.
- Reported issues and recognized development areas to eliminate repeat occurrences.
- Analyzed customer data to identify trends, providing valuable insights for retention initiatives.
Sales Representative Team Leader
US Celluar
08.2008 - 09.2012
- Collaborated with cross-functional teams for streamlined communication and better understanding of client needs.
- Fostered vital customer relationships to generate $[Amount] in sales.
- Enhanced customer experience by addressing concerns promptly and providing tailored solutions based on their needs.
- Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
- Managed key accounts effectively, ensuring customer satisfaction and maintaining long-term partnerships.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Actively participated in industry conferences as both an attendee and speaker to further develop professional network connections.
Education
Associate of Arts - Liberal Arts And General Studies
Milwaukee Area Technical College
Milwaukee, WI06.2005
High School Diploma -
Milwaukee School of Languages
Milwaukee06.2002
Skills
- Performance analysis
- Time management
- Strategic planning
- Effective communication
- Recruiting talent
- Conflict resolution
- Organizational skills
- Team building
- Budget management
- Customer Retention
- Lead Generation
- Process Improvement
- Account Development
- Competitor Research
- Customer Needs Assessment
- Account Management
- Sales Consultation
- Sales Development
- Sales Closing
- Customer Service
- Revenue Generation
- Staff Training
- Retention Strategies
- Sales Expertise
- Product and Service Sales
- Personnel Training
- Customer Relations
- Emotional intelligence
- Multitasking
- Active listening
- Decision making
- Adaptability
- Customer Assistance
- Inventory Management
- Store Organization
- Security Practices
- Attention to Detail
- Team Cooperation
- Strong Communication and Interpersonal Skills
- Flexible Hours
Certification
cpr certified
Timeline
Head Boys Basketball Coach
Milwaukee Public Schools, MPS
10.2022 - 04.2023
Sales Representative
Verizon Wireless
09.2014 - 12.2020
Retention Specialist
Time Warner Cable
09.2012 - 09.2014
Sales Representative Team Leader
US Celluar
08.2008 - 09.2012
Associate of Arts - Liberal Arts And General Studies
Milwaukee Area Technical College
High School Diploma -
Milwaukee School of Languages