Dwayne Waters
Kings Mountain,NC
Summary
Seasoned Security Professional seeking to grow with a Corporate Security team where acquired skills will be utilized for the betterment of the company. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented intelligence professional adept at collecting and processing information. Strategic and organized with excellent verbal and written communication skills. Reviewing records and making sound judgments about personnel, risks and field operations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
Work History
SIOC Triage Team Member
Allied-Universal Security / Truist
Charlotte, NC
04.2019 - Current
- Responsible for the intake, assessment, communication, and response to criminal events, workplace violence threats, facility emergencies, and other physical security risks in accordance with internal SIOC policy and procedure.
- Work closely with SIOC leadership to assess and escalate risk events.
- Work closely with SIOC leadership to issue mass communications and incident reports.
- Responsible for monitoring phone, email, intelligence sources, NC4, Dataminr, and CCTV for risk events that affect Truist Assets per SIOC policy and procedure.
- Provide empathetic and effective support to teammates, clients, and communities.
Loss Prevention Officer
Hamrick's Department Store
Gastonia, NC
12.2016 - 02.2018
- Attentively monitored store for signs of attempted theft by customers or personnel, intervening when necessary.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
Loss Prevention Supervisor
JC Penny Co
Gastonia, NC
10.1999 - 02.2016
- Responsible for loss prevention in a 128,000 sqft. retail facility
- Trained loss prevention staff, retail managers, and store employees on loss control and prevention measures.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, along with investigating and solving theft and fraud cases.
- Appeared in court hearings to provide honest and full eyewitness testimony of events.
- Attentively monitored store via CCTV for signs of attempted theft by customers or personnel, intervening when necessary.
- Supported audits, shortage control initiatives, apprehensions, and dispositions by preparing and reviewing associated paperwork.
- Supervised surveillance, detection, and criminal processing related to theft and criminal cases.
- Conducted Internal Investigations and Audits, by use of exception-based reporting and dedicated surveillance and interviewed employees who engaged in dishonest activity in compliance with Company Ethical Standards and Apprehension Guidelines.
- Calmly and efficiently addressed emergencies such as safety hazards and threats to life or property, de-escalating when possible and directing shoppers to safety.
- Upheld strict security and safety procedures to protect the business from financial losses due to theft or careless mismanagement.
Education
High School Diploma -
Kings Mountain Senior High School
Kings Mountain, NC06.1979
Skills
- Excellent verbal, written, and interpersonal communication skills
- Knowledge of basic Microsoft Office Programs
- Ability to use CCTV Systems
- Capable of working independently and/or as part of a team
- Ability to gather necessary information for critical incidents
- Ability to input data into corresponding systems to enure documentation is complete and accurate
Military Experience
Logistics / Embarkation Specialist|United States Marine Corps
Department of Defense, United States - 1979 - 1988
- Security Detail - Marine Barracks - Sabana Seca, Puerto Rico - 1979-1981
- Infantry Detail - 1st Battalion / 2nd Marines - Camp Lejuene, NC 1981 - 1983
- Logistics / Security Detail - Marine Barracks - Guantanamo Bay, Cuba -1983 -1984
- Logistics Detail - Marine Corps Recruit Depot - San Diego, CA - 1984 - 1985
- Logistics Detail - 2nd Marine Division - Camp Lejuene, NC - 1985 - 1986
- Logistics Detail - Camp Elmore, Norfolk, VA - 1986 - 1987
- Logistics Detail - 1st Battalion / 9th Marines, Camp Pendleton, CA - 1987 -1988
Affiliations
International Foundation of Protection Officers
Loss Prevention Foundation
Professional Development
John C Maxwell Group
- Leadership Team Member Certification - 06/2015
Wicklander-Zulawski & Associates
- Certified in Interview and Interrogation Techniques - 03/2012
Timeline
SIOC Triage Team Member
Allied-Universal Security / Truist
04.2019 - Current
Loss Prevention Officer
Hamrick's Department Store
12.2016 - 02.2018
Loss Prevention Supervisor
JC Penny Co
10.1999 - 02.2016
High School Diploma -
Kings Mountain Senior High School