Dwayne Anthony Boreland
731 E 224Th St.The Bronx,NY
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
20
20
years of professional experience
Work History
Amazon Flex Driver
Amazon
Yonkers/White Plains
12.2023 - Current
- Enhanced delivery efficiency by optimizing routes and adhering to schedules.
- Managed time effectively to maximize the number of packages delivered per shift.
- Followed all company policies and procedures, maintaining a strong record of compliance with Flex Driver standards.
- Handled packages responsibly, reducing instances of damage or loss during transit.
Security Officer
Shop Fair Supermarket
White Plains Rd
11.2023 - Current
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Examined doors, windows and gates to verify security.
- Long Delivery Drivers
Driver
Papa Johns International Inc.
The Bronx, NY
05.2023 - Current
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
Yard Associate
SiteOne
Greenwich, CT
04.2022 - 08.2023
- Enhanced yard efficiency by maintaining a well-organized and clean work environment.
- Assisted customers with product selection, offering knowledgeable advice on materials and usage.
- Collaborated with team members to complete daily tasks efficiently, promoting a positive work atmosphere.
- Kept work areas neat, clean and free from debris.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Load and Off Load Trucks.
Housekeeping Supervisor
Health Care Service Group
The Bronx, NY
09.2018 - 06.2021
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Increased employee performance through effective supervision and training.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Addressed customer feedback and complaints to maximize satisfaction.
- Do weekly schedule for Employees.
Customer Service Manager
Walmart
Westbury, NY
04.2017 - 09.2017
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Took ownership of customer issues and followed problems through to resolution.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Daily Audits on cash register.
- Monitor Cashiers to ensure that they are following company policies.
Human Resources Assistant
Riu Hotels & Resorts
Negril Jamaica
04.2004 - 03.2017
- Improved employee satisfaction by developing and implementing new HR policies and procedures.
- Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
- Coordinated employee training programs to promote professional development and skill enhancement.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Organized new employee orientation schedules for new hires.
- Set up orientations and initial training for new employees.
- Helped employees register for benefits programs using online portals.
- Developed and maintained HR policies and procedures.
- Conducted exit interviews with terminated employees.
- Plan and Organized Staff Functions.
Education
High School Diploma -
Manning's High
Jamaica W.I06.1999
Skills
- Time Management Abilities
- Attention to Detail
- Patience and Perseverance
- Customer Service Orientation
- Strong Communication Skills
- Teamwork and Collaboration
- Reliability and Punctuality
- Safe Driving Practices
- Valid Driver's License
- Clean Driving Record
- Flexible Schedule
- Computer Literate
Timeline
Amazon Flex Driver
Amazon
12.2023 - Current
Security Officer
Shop Fair Supermarket
11.2023 - Current
Driver
Papa Johns International Inc.
05.2023 - Current
Yard Associate
SiteOne
04.2022 - 08.2023
Housekeeping Supervisor
Health Care Service Group
09.2018 - 06.2021
Customer Service Manager
Walmart
04.2017 - 09.2017
Human Resources Assistant
Riu Hotels & Resorts
04.2004 - 03.2017
High School Diploma -
Manning's High