Dwight Cryan
Roseville,CA
Summary
Reliable Key Holder fosters customer satisfaction and increases positive feedback. Offers unparalleled commitment to service, sales and reliability. Plans, delegates and follows up on expected tasks, assignments, and activities to meet expectations and objectives.
Overview
4
4
years of professional experience
2023
2023
years of post-secondary education
Work History
Key Holder/Assistant Manager
Lesschwab
Auburn, California
03.2020 - 08.2024
- Managed a team of sales associates, providing guidance and support to ensure exceptional customer service
- Served as the key holder, responsible for opening and closing the store, handling cash deposits, and ensuring security protocols were followed
- Achieved 5% increase in sales by implementing effective upselling techniques and product knowledge training for the sales team
- Developed and maintained strong relationships with customers, resulting in a high rate of repeat business
- Assisted in visual merchandising efforts to create an appealing store environment that drove customer engagement
- Trained new hires on company policies, procedures, and product knowledge to ensure consistent service standards across the team
- Collaborated with cross-functional teams to execute promotional events and drive foot traffic into the store
- Resolved customer complaints or concerns promptly and effectively, ensuring high levels of customer satisfaction
- Maintained accurate records of daily transactions including cash register reconciliation and inventory counts
- Contributed to achieving monthly sales targets through proactive selling techniques and effective product demonstrations
Education
Oakmont Highschool
Roseville, CASkills
- Cash handling
- Visual merchandising
- Customer relationship management
- Inventory management
Timeline
Key Holder/Assistant Manager
Lesschwab
03.2020 - 08.2024
Oakmont Highschool