Summary
Overview
Work History
Education
Skills
Timeline
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Kobe Sanders

Shrewsbury,MA

Summary

Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience. Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling. Attentive retail professional brings 2 years of experience in managing highly effective teams and creating atmosphere of teamwork and growth to drive company success. People- and service-oriented leader with positive attitude and remarkable work ethic. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Key Holder/Assistant Manager

Rockys Ave Hardware
04.2022 - Current
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Increased store sales by creating visually appealing merchandise displays and product placements.
  • Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
  • Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
  • Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
  • Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Managed customer needs and delegated tasks to employees for optimal coverage.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Marked-down clearance items and relocated merchandise to proper store areas.

Inside Sales Representative

Renewal by Andersen
06.2021 - 12.2021
  • Schedule appointments and demos for customers who are looking to replace their windows and or doors and give them the best customer service experience
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and cross selling.

Valet

Mercedes-Benz
04.2021 - 05.2021
  • Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
  • Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
  • Assisted guests with luggage and personal items, ensuring smooth transitions between arrival and departure.
  • Streamlined vehicle retrieval process with effective communication between team members, minimizing wait times for guests.
  • Handled guest inquiries and provided directions or assistance as needed, demonstrating excellent customer service skills.

Security Officer

Gillette Stadium
09.2020 - 02.2021
  • In charge of fans entering the gates and assuring they have the correct tickets in order to watch the game
  • Making sure fans are not getting too rowdy and not disturbing others experience and fun.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.

Scorekeeper

Zero Gravity Basketball
07.2020 - 11.2020
  • Enhanced game experience by accurately recording scores and statistics for various sports events.
  • Streamlined communication with coaches and referees by providing timely updates on scoring changes and discrepancies.
  • Improved efficiency in score tracking by implementing and maintaining a well-organized system for logging data.
  • Contributed to fair gameplay by promptly addressing any inquiries or concerns regarding scores from players, coaches, or officials.

Package Handler

FedEx Ground
06.2020 - 09.2020
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
  • Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.

Sales Associate

Tjmaxx
07.2014 - 03.2020
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced inventory management by implementing efficient backroom organization and storage systems.
  • Streamlined product restocking processes for improved store appearance and customer satisfaction.
  • Coordinated with sales associates to ensure timely replenishment of in-demand items on the sales floor.

Cashier

Sam's Club
08.2016 - 10.2017
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

Associate in Architecture, Business - Business

Worcester State University
Worcester, MA
01.2018

High school diploma or GED - Business

Quinsigamond Community College
Worcester, MA
09.2016

Skills

  • Drawing (10 years)
  • Customer Service (7 years)
  • Marketing (5 years)
  • Networking (7 years)
  • Team Building (7 years)
  • Java
  • Microsoft Office (6 years)
  • Microsoft Word (6 years)
  • Microsoft Powerpoint (6 years)
  • Architecture
  • Microsoft Excel (6 years)
  • Training & Development (5 years)
  • Supervising Experience (3 years)
  • Photoshop (5 years)
  • Outside Sales (3 years)
  • Tinkercad (1 year)
  • Flexibility (7 years)
  • Team Work (7 years)
  • Reliability (7 years)
  • Valet Parking (1 year)
  • Problem-solving (10 years)
  • Negotiation (8 years)
  • Relationship management (Less than 1 year)
  • Inside Sales
  • Upselling (2 years)
  • Cold calling
  • Pricing
  • Staff Oversight
  • Customer Service Management
  • Customer Service
  • Alarm Systems
  • Inventory Monitoring
  • Staff Training
  • Product Ordering
  • Workplace Safety
  • Team Member Development
  • Task Delegation
  • Cash Handling
  • Resource Management
  • Training and Mentoring
  • Bank Deposits
  • Product knowledge
  • Effective communication
  • Project management
  • Sales proficiency

Timeline

Key Holder/Assistant Manager

Rockys Ave Hardware
04.2022 - Current

Inside Sales Representative

Renewal by Andersen
06.2021 - 12.2021

Valet

Mercedes-Benz
04.2021 - 05.2021

Security Officer

Gillette Stadium
09.2020 - 02.2021

Scorekeeper

Zero Gravity Basketball
07.2020 - 11.2020

Package Handler

FedEx Ground
06.2020 - 09.2020

Cashier

Sam's Club
08.2016 - 10.2017

Sales Associate

Tjmaxx
07.2014 - 03.2020

Associate in Architecture, Business - Business

Worcester State University

High school diploma or GED - Business

Quinsigamond Community College

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