Dwight Evans
Summary
Reliable Shift Lead at Hardee's with a proven track record in staff management and customer satisfaction. Expert in scheduling coordination and adept at training and mentoring team members to enhance performance. Increased sales through strategic promotional techniques. We as a team strived to resolve customer issues efficiently, ensuring operational excellence. Hardworking and passionate job seeker with strong organizational skills eager to secure challenging position within hopefully my new employer. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Hardee's
11.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Assistant Deli Manager
Food Lion
10.2019 - 04.2022
- Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Attended to customers by taking orders, resolving complaints and issues and operating cash register to take payments.
- Increased sales [Number]% through suggestive selling of promotional items.
Education
Associate of Science -
Durham T
Durham, NCSkills
- Scheduling Coordination
- Staff Management
- Customer-Oriented
- Training and mentoring
Accomplishments
- Supervised team of 10 staff members.
- Documented and resolved customer and employee related issues which led to Positive results..
Timeline
Shift Supervisor
Hardee's
11.2023 - Current
Assistant Deli Manager
Food Lion
10.2019 - 04.2022
Associate of Science -
Durham T
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