Years of professional experience in Security and Operations
Hi, I’m
Dwight Greene
Private Investigator/Armed Security
Anchorage,AK
Summary
Skilled Armed Security Officer with knowledge of prevention strategies, investigative techniques and detainment procedures. Bringing superior work ethic and skills in observation. Looking to offer twenty years of experience to obtain permanent position.
Seasoned Operations Manager and talented leader with twenty years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.
Overview
20
Work History
Securitas
Operations Manager
05.2023 - Current
Job overview
- Communicated with upper management regarding performance and areas out of compliance with contractual agreements to identify solutions.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Trained and guided team members to maintain high productivity and performance metrics. Managed over 25 staff members per day.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Eclipse/Ethos Investigative Services
Private Investigator
04.201 - Current
Job overview
- Produced professional reports outlining findings of cases, expenses incurred, and any important incidents.
- Tracked claimants through routine and notable activities and documented findings with videos, photographs, and audio recordings.
- Conducted surveillance for up to eight hours at a time.
- Conducted mobile and stationary surveillance on subjects of infidelity investigations.
- Collected documentation such as witness statements, video recordings, and photographs to support case findings.
- Questioned persons to obtain evidence for cases of divorce, child custody, or missing persons or to gather information about a person's character, or financial status of individuals of interest.
- Worked at all hours to pursue case leads and collect evidence, tenaciously completing case objectives with an 92% success rate
Phoenix Protective Corporation
Operation Manager
09.2022 - 02.2023
Job overview
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices. Managed up to 30 clients per day.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
United Parcel Service
PT Supervisor
07.2012 - 04.2020
Job overview
- Manage individuals in highly stressful situations.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
- Revitalized Bush sort area operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
- Positioned as primary liaison to streamline operations of multiple lines of business within the organization.
- Delegated tasks to others on the grooming team.
- Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
- Developed training, task, and process guidelines and communicate clear and concise directions to employees.
- Enhanced training programs to strengthen employee knowledge and promote new managers from within.
- Managed over 4,000 to 7,000 packages a day to increase volume by 200%.
Kinko’s Copies
Senior Branch Manager
10.1991 - 01.2004
Job overview
- Responsible for branch inventory.
- Created yearly budget.
- Responsible to meet budget yearly.
- Opened satellite stores.
- Responsible for branch security/theft.
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
- Assessed expansion plans and present costs to forecast trends and recommend changes.
- Created new revenue streams and recruited talented staff for branch offices.
- Increased overall annual sales 12 % by incorporating several quality process improvements within branch.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Led team of 60 staff.
- Identified and capitalized on community business opportunities with effective networking.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.
Alaska Psychiatric Institute
Nurse Aide 4
06.1977 - 06.1991
Job overview
- Worked on the Criminally Insane Ward.
- Heavily trained to be aware of surrounding Circumstances by the Anchorage Police Department and the State Troopers.
- De-escalation of potential fights between patients and staff.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Collaborated with peers and attended daily meetings to brainstorm new ways to resolve issues.
- Promoted patient socialization, self-care and development by recognizing and using patient strengths to motivate patient.
- Kept accurate records of patients' care, condition and progress.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Education
Thomas Edison State UniversityTrenton, NJ
No Degree from Criminal Justice
University Overview
- Continuing education in Criminal Justice
University Alaska AnchorageAnchorage, AK
No Degree from Psychology
Bartlett High SchoolAnchorage, AK
High School Diploma
05.1973
Skills
- Private investigation laws
- Report Development
- Stakeouts
- Searches
- Accurate documenting
- Evidence Gathering
- Observant
- Courtroom Testimony
- De-escalation skills
Timeline
Operations Manager
Securitas
05.2023 - Current
Operation Manager
Phoenix Protective Corporation
09.2022 - 02.2023
PT Supervisor
United Parcel Service
07.2012 - 04.2020
Senior Branch Manager
Kinko’s Copies
10.1991 - 01.2004
Nurse Aide 4
Alaska Psychiatric Institute
06.1977 - 06.1991
Thomas Edison State University
No Degree from Criminal Justice
University Alaska Anchorage
No Degree from Psychology
Bartlett High School
High School Diploma
Private Investigator
Eclipse/Ethos Investigative Services
04.201 - Current