Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Dwight Kerr

Anchorage

Summary

Dynamic Technical Services Representative II at FedEx Services with a proven track record in technical troubleshooting and customer service. Recognized for resolving complex issues and enhancing international shipping compliance. Adept at leveraging logistics knowledge and fostering teamwork to achieve operational excellence. Committed to delivering exceptional support and ensuring customer satisfaction.

Overview

30
30
years of professional experience

Work History

Technical Services Representative II

FedEx Services
Anchorage
08.2021 - Current
  • Serve as the primary point of contact for a defined customer base, providing comprehensive technical support for the configuration, maintenance, and restoration of deployed FedEx products and technologies
  • Proactively address and resolve complex technical and service-related issues
  • Interface directly with customers to provide clear product information and guidance
  • Leverage broad knowledge of hardware, software, and networks to troubleshoot efficiently
  • Provide backup support to technical teams during peak times and projects

Senior International Document Agent

FedEx Express
Anchorage
04.2017 - 08.2021
  • Collaborated with U.S. Customs to ensure accurate and timely manifesting of shipments
  • Created and verified General Declarations and flight documentation
  • Demonstrated a strong understanding of international shipping and compliance
  • Recognized with Bravo Zulu and Employee of the Month awards

International Checker / Material Handler

FedEx Express
Anchorage
06.2008 - 08.2013
  • Generated detailed inventory reports of freight for internal and Memphis FMC coordination
  • Received and securely staged single and multiple piece shipments
  • Ensured regulatory compliance; worked closely with customs and brokers
  • Prepared shipments for CBP and USFW inspection; received Bravo Zulu in July 2012

Media Assistant (Library)

Anchorage School District
Anchorage
01.2003 - 04.2004
  • Assisted patrons with media access and technical support
  • Managed inventory and operated library technology
  • Supervised student aides and monitored AV equipment

Salesperson (Seasonal)

Nordstrom
Anchorage
06.1995 - 12.2003
  • Maintained relationships with clients and provided product recommendations
  • Supported management in coordinating staff schedules for optimal coverage
  • Collaborated in assembling and positioning merchandise for optimal visibility

Education

Bachelor of Arts - Communications

University of Puget Sound
Tacoma, WA
05-1999

Skills

  • Technical Troubleshooting & Support
  • Problem Solving & Resolution
  • Logistics & Supply Chain Understanding
  • International Shipping Procedures
  • Customer Service
  • Data Entry and Reporting
  • Documentation Management
  • Teamwork & Collaboration
  • Time Management & Organization
  • PC Hardware & Software Proficiency
  • Network Fundamentals

References

Available upon request.

Timeline

Technical Services Representative II

FedEx Services
08.2021 - Current

Senior International Document Agent

FedEx Express
04.2017 - 08.2021

International Checker / Material Handler

FedEx Express
06.2008 - 08.2013

Media Assistant (Library)

Anchorage School District
01.2003 - 04.2004

Salesperson (Seasonal)

Nordstrom
06.1995 - 12.2003

Bachelor of Arts - Communications

University of Puget Sound

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