Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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Daniel J. Williams

Chula Vista,CA

Summary

Summary
Motivated and results-focused professional with solid experience in leadership, technical support, and customer service. Skilled at leading teams, solving technical problems, and improving processes. Experienced in creating a positive team environment, following regulations, and providing excellent customer service. Seeking to apply these strengths in a leadership role at Tandem Diabetes Care, with a focus on improving operations, managing teams, and ensuring customer satisfaction.

Overview

8
8
years of professional experience

Work History

Customer Technical Support Specialist

Tandem Diabetes Care
San Diego, USA
09.2021 - Current
  • Lead in providing technical support to customers, managing the resolution of complex issues related to insulin pumps, software, mobile apps, and CGM devices
  • Ensure compliance with Privacy/HIPAA and company policies, promoting adherence to standards across the team
  • Act as a customer advocate, handling escalated issues and guiding team members in efficient troubleshooting and problem-solving techniques
  • Collaborate with internal teams to identify and resolve product concerns, contributing to continuous process improvements
  • Train and mentor new hires, fostering a collaborative environment that encourages professional growth and team success

Manager, Valet Parking

North Island Credit Union Amphitheater / Ace Parking Management
San Diego, USA
06.2016 - 03.2020
  • Directed valet operations for high-profile events, ensuring smooth logistics and guest interactions
  • Managed team operations, optimizing workflows and improving team efficiency
  • Trained and supervised a team of 15+ attendants, focusing on collaboration and task execution
  • Developed and implemented strategies to improve overall parking capacity and guest experience
  • Seasonal/Part-Time

Lead Logistics Coordinator

The World of EPI
San Diego, USA
08.2017 - 08.2018
  • Managed daily logistics and inventory for high-volume shipments, leading a team to achieve operational efficiency
  • Negotiated with third-party logistics providers, maintaining strong partnerships to improve shipping processes
  • Led a team of 10+ employees, fostering collaboration and ensuring timely task completion while maintaining high operational standards

Education

Bachelor of Arts - Liberal Arts and Sciences, Economics

San Diego State University
San Diego, CA
05.2021

Skills

  • Leadership & Team Management
  • Customer Service & Issue Resolution
  • Process Improvement & Operational Efficiency
  • Technical Troubleshooting & Support
  • Database Management & Reporting
  • Advanced CRM Proficiency (Microsoft Dynamics 365) & Data Documentation
  • Business & Financial Strategy Development
  • Effective Communication & Client Advocacy
  • Project Management & Process Improvement
  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • SharePoint
  • Adobe Acrobat
  • DocuSign
  • Genysys
  • HIPAA Compliance & Regulatory Adherence

References

Available Upon Request

Languages

English, Fluent

Timeline

Customer Technical Support Specialist

Tandem Diabetes Care
09.2021 - Current

Lead Logistics Coordinator

The World of EPI
08.2017 - 08.2018

Manager, Valet Parking

North Island Credit Union Amphitheater / Ace Parking Management
06.2016 - 03.2020

Bachelor of Arts - Liberal Arts and Sciences, Economics

San Diego State University

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Daniel J. Williams