ROSA BECERRIL
GLIDEWELL LABORATORY
Santa Ana,CA
8
years of professional experience
Friendly and dependable customer service professional with experience in fast-paced food service, high-volume customer support, and team environments. Skilled at providing welcoming and efficient service, handling multiple priorities, communicating clearly, and maintaining accuracy under pressure.
Work History
Customer Technical Support Specialist
3 Years 1 Month- Provide friendly and professional support to 30–40 customers daily through phone calls and emails while addressing questions, concerns, and service needs.
- Maintain high customer satisfaction through attentive communication, problem solving, and reliable follow-through.
- Manage multiple requests simultaneously in a fast-paced environment while remaining organized, patient, and professional.
- Communicate clearly with customers and coworkers and collaborate with internal teams to resolve issues.
Dental Designer/Technician
2 Years 2 Months- Worked in a fast-paced, team-oriented environment requiring accuracy, reliability, attention to detail, and time management.
- Managed multiple assignments while meeting deadlines and maintaining established quality standards.
Student Ambassador
1 Year- Welcomed and assisted prospective and current students while providing friendly, individualized support.
- Communicated information clearly to individuals from diverse backgrounds and adapted communication to their needs.
- Organized and supported workshops, informational sessions, and campus tours.
Key Holder
3 Years- Provided friendly and efficient customer service in a high-volume restaurant environment while handling multiple customer needs.
- Assisted customers with orders, questions, and concerns while maintaining a welcoming and positive experience.
- Operated the cash register and handled customer transactions accurately.
- Supported opening and closing procedures and helped maintain cleanliness, organization, and food-service standards.
- Supported and guided team members during daily operations while helping maintain an efficient work environment.
Education
Associate in Science for Transfer (AS-T) - Business Administration
Skills
Customer Service
Cash Handling
Food Service
Teamwork
Communication
Problem Solving
Multitasking
Time Management
Attention to Detail
Fast-Paced Environments
Reliability
Timeline
Customer Technical Support Specialist
GLIDEWELL LABORATORY
08.2023 - CurrentRead More
Dental Designer/Technician
GLIDEWELL LABORATORY
06.2021 - 08.2023Read More
Student Ambassador
SANTA ANA COLLEGE
06.2020 - 06.2021Read More
Key Holder
CORNER BAKERY CAFE
06.2018 - 06.2021Read More
Santa Ana College
Associate in Science for Transfer (AS-T) from Business Administration
Read More