Dwight Kline
Lewisville,TX
Summary
Highly committed professional with experience in multiple industries, including hazard claims, residential mortgage servicing, property field services, quality control, and global outsourcing. Excellent communication skills with clients, customers, management, and fellow employees. An effective, analysis-driven employee who will go the extra mile to help everyone achieve more.
Overview
12
12
years of professional experience
Work History
DIR. OF COMPLIANCE & CONTRACTS
AMERICA’S TRUSTEE Services
01.2021 - 01.2022
- Handled all levels of operations, project management, reporting and analytics for multiple companies within AHP, Inc.
CUSTOMER SUCCESS manager
Quality claims
01.2019 - 01.2021
- Responsible for maintaining positive relationships with current clients and onboarding new clients.
CUSTOMER DEVELOPMENT director
dimont & associates
01.2016 - 01.2018
- Managed our top hazard claims client relationships, which accounted for 70% of the company revenue.
Senior account executive
servicelink field services
01.2015 - 01.2016
- Accountable for client relationship, service level agreements, and managing all client escalations.
senior account manager
corelogic field services
01.2010 - 01.2014
- Brought into the role by senior management to turn around the relationship of our two largest clients (65% of our revenue).
Education
Associates in Arts Degree -
iowa central community college
Skills
- Client relations
- Project management
- Quality assurance
- Critical thinking
- Accounting/Reconciling
- Leadership and coaching
- Process review/root cause analysis
- Reporting analysis
Accomplishments
- Wellington HOA Finance Committee Volunteer (2019)
- Habitat for Humanity Volunteer (2010, 2014)
- Foster Dog Volunteer (2007 - 2010, 2018 - 2019)
- Quality Texas Field Examiner (2008)
- North Texas Basketball Association – Volunteer Basketball Coach (2003 - 2005)
- Service Excellence Winner, Wells Fargo (1994, 1996, 1997, 1998, 2002)
Timeline
DIR. OF COMPLIANCE & CONTRACTS
AMERICA’S TRUSTEE Services
01.2021 - 01.2022
CUSTOMER SUCCESS manager
Quality claims
01.2019 - 01.2021
CUSTOMER DEVELOPMENT director
dimont & associates
01.2016 - 01.2018
Senior account executive
servicelink field services
01.2015 - 01.2016
senior account manager
corelogic field services
01.2010 - 01.2014
Associates in Arts Degree -
iowa central community college
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