Dwight Miller

• Make sound financial decisions that improve profit margins while controlling operational expenses.
• Communicated with various members of Senior Management to ensure strategic business, training, and safety objectives are achieved.
• Delivered financial & business analysis and forecasts as required based on market, demographic, or corporate trends.
• Recruited, hired, managed, and developed a tunnel team that drives ongoing learning and growth through observational feedback, development tools, resources, and recognition.
• Created and maintained an environment that prioritizes safety, enhances guest experience, and achieves annual revenue and profitability goals.
• Fostered an environment that created world-class service and experience for every guest.

Assistant Manager 09/2016-04/2018

• Directed all daily operations in the absence of the General Manager.
• Managed customer service staff, call center, instructors, and other team members.
• Assisted with forecasting budgets with an emphasis on maximizing profitability
• Executed team member performance reviews, recognition, and performance management processes
• Developed sales and marketing strategies to help evaluate effectiveness.

• Supervised the freight flow processing function, including shipping/receiving, transfers, RTVs, claim processing, and misdirected freight processing.
• Partnered with the store management team with general supervision in the store in accordance with Company policies and procedures, including opening and closing the store and front-end coverage as assigned.
• Uphold company standards for merchandise presentation of the best apparel and equipment brands in sporting goods.

• Managed all Human Resources functions for 80 employees.
• Recruited and interviewed all applicants for various positions within our store.
• Hire, train, and evaluate personnel in sales and customer service standards, and promote or fire employees when appropriate.
• Utilize Workforce Management (Kronos) daily to ensure the store follows payroll and labor standards.
• Identify merchandising issues and opportunities based on selling and customer feedback.
• Performed monthly P&L analysis with a focus on maintaining EBITDA within company guidelines for the fiscal quarter.

• Executed daily operational procedures to improve efficiency, reduce costs, and monitor customer satisfaction.
• Utilize Profit and Loss statements to ensure the store's profitability meets the company standards.
• Generated outside sales opportunities through marketing strategies.
• Recruited and hired all store personnel.
• Planned and executed monthly “Pop-up” sales events at hospitals and facilities throughout Texas.