Dwight Noble
Plymouth,IN
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
7
7
years of professional experience
Work History
Dining Hall Manager
Lasalle Council
06.2017 - 08.2021
- Enhanced customer satisfaction by implementing efficient dining hall procedures and maintaining a clean environment.
- Increased employee retention through effective training, staff development, and regular performance evaluations.
- Managed daily operations for optimal efficiency by scheduling employees, ordering supplies, and overseeing food preparation.
Groundskeeper
Sprig O Mint Golf Club Inc The
03.2018 - 05.2018
- Enhanced curb appeal by maintaining lawns, gardens, and walkways in pristine condition.
- Optimized irrigation system efficiency through regular inspections and necessary repairs.
- Increased property value by implementing seasonal landscape designs and installations.
FOH Team Member
Chik-Fil-A
09.2021 - 12.2021
- Enhanced customer experience by providing friendly and efficient service at the front counter and drivethru.
- Contributed to a positive team environment by assisting coworkers with tasks when needed.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
Banquet Staff Member
Christos Banquet Center
05.2022 - 06.2022
- Enhanced guest satisfaction by providing exceptional service during banquet events.
- Assisted in the setup and breakdown of banquet rooms, ensuring efficient event transitions.
- Collaborated with catering team to deliver high-quality food and beverage service for various events.
Front Desk Guest Service Agent
Highgate Hotels
01.2023 - 05.2023
- Enhanced guest satisfaction by promptly addressing inquiries and resolving concerns.
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
- Maintained a clean and welcoming front desk area to create a positive first impression for guests.
- Collaborated with housekeeping staff to ensure timely room availability and optimal guest experience.
- Developed strong relationships with repeat customers, leading to increased loyalty and return visits.
Front Desk Guest Service Agent
Comfort Suites Hotel
06.2023 - 12.2023
- Enhanced guest satisfaction by promptly addressing inquiries and resolving concerns.
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
- Maintained a clean and welcoming front desk area to create a positive first impression for guests.
- Collaborated with housekeeping staff to ensure timely room availability and optimal guest experience.
Education
Bachelor of Science - Hospitality And Tourism Management
Indiana University - Purdue University Fort Wayne
Fort Wayne, IN05.2023
Skills
- Basic accounting
- Guest Relations
- Professional Appearance
- Complaint Handling
- Reservation Management
- Property knowledge
- Credit and cash payments
- Front Office Support
- Room assignments
- Report Generation
- Information Protection
- Safety and security procedures
- Transaction Processing
- Front Desk Management
- Time Management
- Training and mentoring
- Hospitality best practices
- Cash Handling
- Customer Service
- Word Processing
- Marketing
- Oral and written communications
- Mail and packages
- Microsoft Office
- Listening Skills
- Problem-solving skills
- Documentation
- POS Systems
- Reservations
- Charge posting
- Organizational Skills
- Strategic Planning
- Adaptability
- Attention to Detail
- Multitasking
- Adaptability and Flexibility
- Computer Skills
Timeline
Front Desk Guest Service Agent
Comfort Suites Hotel
06.2023 - 12.2023
Front Desk Guest Service Agent
Highgate Hotels
01.2023 - 05.2023
Banquet Staff Member
Christos Banquet Center
05.2022 - 06.2022
FOH Team Member
Chik-Fil-A
09.2021 - 12.2021
Groundskeeper
Sprig O Mint Golf Club Inc The
03.2018 - 05.2018
Dining Hall Manager
Lasalle Council
06.2017 - 08.2021
Bachelor of Science - Hospitality And Tourism Management
Indiana University - Purdue University Fort Wayne