Dwight White
Katy,TX
Summary
Motivated Sales Professional dedicated to delivering extraordinary results in growth, revenue, operational performance and profitability. Versed in project management, service delivery, technical support and conducting business and sales presentations. Creative and established professional committed to uncovering customer needs, finding solutions and removing obstacles. Primary engagement with C-Level, engineers, service providers and end users to develop most cost-efficient solutions.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Sales & Service
TESLA
Houston, Texas
11.2020 - 09.2023
- Managed the entire sales cycle from lead generation through close of sale.
- Developed and maintained strong relationships with customers, providing technical expertise and advice on product solutions.
- Analyzed sales data to identify trends and develop strategies for increasing revenue. Yielding a 35% increase month over month.
- Developed comprehensive product training programs for internal staff members.
- Maintained accurate records of all customer interactions using CRM software tools.
Sr. Sales Account Manager
LOGIX Fiber Networks
Houston, Texas
01.2019 - 05.2020
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business growth.
- Collaborated with other departments such as marketing, operations, and finance in order to optimize the company's overall performance.
- Created presentations to demonstrate the value of products and services to prospective and existing clients.
- Prospected for new business using databases and other strategies to generate sales.
Sales Associate
Mercedes-Benz of Houston North
Houston, Texas
04.2017 - 01.2019
- Engaged customers in friendly, professional dialogue to determine needs.
- Highest store close rate month over month. Producing $825K volume sales.
- Answered incoming phone and email request to provide store, products and services information.
- Developed trusting relationships with customers by making personal connections.
- Built and maintained relationships with peers and upper management to drive team success.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Customer Support/Success Manager (CSM)
Hewlett Packard/Compaq Computer Corp
Houston, Texas
10.1987 - 02.2017
- Held regular team meetings with Tier 1 accounts to review performance and priorities and provide feedback.
- Managed vendor relationships by negotiating contracts, product and service cost and implemented SaaS management tools.
- Developed tools for monitoring product quality and factory process improvements. Transitioned across assigned territory.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Directed $25M PC refresh in collaboration with client’s reseller partner.
- Developed KPI & SLA performance monitoring and reporting to ensure timely and cost-effective results
- Managed remediation projects, yielding $20M savings, while improving customer satisfaction ratings
- Demonstrated account management skills across industries: Oil & Gas, Foodservice, Telecom, Education, State/Gov’t.
Education
Bachelor of Science - Computer Engineering Technology
Prairie View A&M University
Prairie View, TexasSkills
- Sales Closing
- Relationship Building
- Product Demonstrations
- Competitive Analysis
- Project Management
- Strong Technical Acumen
- CRM Software
- Microsoft Office Suite
Certification
- ITIL Foundation - Certified in IT Service Management
- Sandler Training – Selling Methodology
- Standards of Business Conduct Training
SOFTWARE & APPLICATONS
Microsoft Office Suites (Power Point, Word, Excel), Office 365, Teams, Project, Salesforce, SMP, Sharepoint, IE 10,11, Chrome, OneNote, C+, Acrobat, Lync, Skype for Business, VMware, Google Apps, LinkedIn, Facebook, Instagram
Timeline
Sales & Service
TESLA
11.2020 - 09.2023
Sr. Sales Account Manager
LOGIX Fiber Networks
01.2019 - 05.2020
Sales Associate
Mercedes-Benz of Houston North
04.2017 - 01.2019
Customer Support/Success Manager (CSM)
Hewlett Packard/Compaq Computer Corp
10.1987 - 02.2017
Bachelor of Science - Computer Engineering Technology
Prairie View A&M University