DWIGHT WOJCIK
Lincoln,NE
Summary
Proven track record in enhancing guest satisfaction, notably at Hilton Garden Inn, where I managed over 40 vehicles daily, boosting satisfaction scores by 30%. Skilled in customer service and data analysis, I excel in problem-solving and efficiently addressing guest needs, demonstrating high stress tolerance and financial analysis acumen.
Overview
13
13
years of professional experience
Work History
Valet
Hilton Garden Inn
Lincoln, NE
01.2024 - 02.2025
- Managed parking and retrieval of 40+ vehicles daily during peak hours, enhancing guest satisfaction scores by 30%.
- Maintained an up-to-date database of local venues and events, catering to over 1,000 monthly guests.
- Ensured prompt addressing of guest needs while collaborating with the front desk and management.
- Built and maintained client relationships through quality, personalized interactions.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
Cashier
Annadee's Thrift Store
Red Wing, MN
09.2016 - 01.2024
- Greet customers in a friendly and welcoming demeanor to build and maintain positive relationships.
- Handle various customer complaints and questions on my own, often while on shift, to facilitate a positive and beneficial outcome.
- Interact with and assist over 50 customers and donors a day from diverse backgrounds by catering to their individual needs to provide a positive shopping experience.
- Performed opening and closing procedures, including counting cash drawers, and preparing deposits.
- Processed customer payments quickly and returned exact change and receipts.
Golf Course Groundskeeper
The Jewel Golf Club
Lake City, MN
05.2023 - 09.2023
- Engaged with customers who had questions about rules or etiquette while playing a round at the facility.
- Set up courses each day by changing cups, putting out flags, and emptying trash.
- Collaborated with other staff members to develop strategies for improving overall efficiency in day-to-day operations at the facility.
- Enforced grounds policies and regulations, ensuring a safe environment for visitors.
Volunteer
Red Wing Area Senior Center
Red Wing, MN
06.2012 - Current
- Facilitate a valuable and positive experience for over 100 guests by working with the director to set up the annual Field of Honor veterans' event.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
Education
Bachelor of Science - Business Administration
University of Nebraska-Lincoln
Lincoln, NE12.2025
Skills
- Customer service
- Problem solving
- Data analysis
- Financial analysis
- Time management
- Money management
- Transaction processing accuracy
- Stress tolerance
Accomplishments
- Enhanced Customer Service: Improved customer interactions by 20% through effective communication and problem-solving skills.
- Boosted Store Inventory: Increased store inventory by 15% through efficient donation processing and logistics.
- Elevated Guest Satisfaction: Coordinated parking leading to a 30% rise in guest satisfaction scores at Hilton Garden Inn.
- Optimized Farm Operations: Improved operational efficiency by updating Farm's machinery, reducing downtime by 25%.
Timeline
Valet
Hilton Garden Inn
01.2024 - 02.2025
Golf Course Groundskeeper
The Jewel Golf Club
05.2023 - 09.2023
Cashier
Annadee's Thrift Store
09.2016 - 01.2024
Volunteer
Red Wing Area Senior Center
06.2012 - Current
Bachelor of Science - Business Administration
University of Nebraska-Lincoln
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