Dwyer Thomposn
Rosharon,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
TECHNICAL HARDWARE ANALYST III
City Of Houston Public Works
Houston, TX
04.2023 - Current
- Oversees an installation, maintenance, troubleshooting and repair of data communications networks or process control data networks.
- Evaluates network design to make recommendations for improvement of performance; coordinates and provides training for installation and operation of network equipment.
- • Analyzes malfunctions and repairs components of wide and local area networks.
- Repairs and calibrates all components of process control systems or 50% data communication networks; troubleshoots and repairs both digital and analog electronic equipment to an component level.
- Validated results and performed quality assurance to assess accuracy of data.
Electronics Test Technician
Ericsson
Plano, TX
01.2021 - 08.2022
- Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs.
- Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning.
- Provide support of incoming requests to a service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
- Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
- Optimized workflow by calibrating and maintaining test equipment regularly, ensuring accurate measurements
- Ensured compliance with industry standards through meticulous attention to detail during all testing procedures
Test Technician
Raytheon
McKinney, TX
01.2020 - 08.2020
- Responsible for the day to day operations of the network and providing client and server support.
- Provide desktop support by traveling to remote locations, and Assisting users over the phone.
- Testing of antennas and arrays on indoor and outdoor ranges in support of Advanced Product Center factories, engineering, and product development
- Performed mechanical troubleshooting to identify reliability issues with material.
- Installed laboratory equipment and instrumentation for tests, research and process control.
Education
Bachelor of Science - Computer Information Systems
Grambling State University
Grambling, LA05.2012
Skills
- Networking Hardware Installation
- Hardware evaluation
- Technical troubleshooting
- Reading technical manuals
- Technical information interpretation
- Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS
- Technical application support
- Technical applications implementation
- Technical integration
- Technical Workforce Development
- Technical assistance
Skills
- Experiencewith the Microsoft office suite Word, Excel, Power point and Outlook (OfficeXP, 2000, 2007 and 2010)
- SoftwareInstallation, and Configuration of applications such as Exceed, RationalClearCase, Sybase, Oracle, Visual Studio.net, Lotus Notes, Rumba, OpenBloomberg, Adobe full sweet of products.
- Configurationof the client side Internet Explorer firewall protection, sametime instantmessaging, Microsoft Office Communicator Corporate Virus Maintenance, Remoteaccess configuration by means of Citrix, and VPN.
- Blackberryand Palm hardware/software configuration.Also administration of BES accounts and theBlackberry Mobile Suite forpersonal smart devices.
- Troubleshoot,and install network printers with Jet Admin software, which includes firmwareupdates.
- Installation and configuration of both Laptops and Desktops usingthe disk imaging programs such as ghost.
- Experience with CISCO phone setups and configuration. Troubleshooting MAC addresses and headsetconfigurations.
- Currently learning Exchange Server 2016
Timeline
TECHNICAL HARDWARE ANALYST III
City Of Houston Public Works
04.2023 - Current
Electronics Test Technician
Ericsson
01.2021 - 08.2022
Test Technician
Raytheon
01.2020 - 08.2020
Bachelor of Science - Computer Information Systems
Grambling State University