Summary
Overview
Work History
Education
Skills
Timeline
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Dwykerria Davis

Brookwood,Alabama

Summary

Skilled in network diagnostics and providing exceptional inbound customer service, I have a proven track record of enhancing customer satisfaction and resolving complex technical issues swiftly. At Teleperformance, I leveraged desktop support expertise and complaint resolution skills to significantly improve support ticket response times, showcasing my ability to deliver knowledgeable and friendly service under pressure.

Overview

4
4
years of professional experience

Work History

Technical Support Representative

Teleperformance
Montgomery, AL
08.2022 - 11.2024
  • Conducted remote diagnostics to identify and solve technical problems.
  • Used remote login tools to assist clients with technical and product questions.
  • Created reports on customer complaints and feedback for management review.
  • Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.

Customer Care Representative

Alorica
Montgomery, AL
03.2021 - 07.2022
  • Delivered customer support to high call load each shift.
  • Researched resolutions, contacted necessary departments and responded to customer by phone, mail, or fax as follow-up.
  • Maintained up-to-date knowledge of company products, services, and promotions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

High School Diploma -

The Bridge Academy
Montgomery, AL
03-2021

Skills

  • Desktop support
  • Application support
  • Network diagnostics
  • Application installations
  • Complaint resolution
  • Inbound customer service

Timeline

Technical Support Representative

Teleperformance
08.2022 - 11.2024

Customer Care Representative

Alorica
03.2021 - 07.2022

High School Diploma -

The Bridge Academy

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Dwykerria Davis