Dyamon Clark
WACO
Summary
Compassionate professional motivated to positively impact program operations and participant success with diligent support. Well-trained the field with dedication to continuously enhancing strategies and optimizing assistance. Highly organized and hardworking with strong attention to detail.
Overview
8
8
years of professional experience
2019
2019
years of post-secondary education
Work History
Intake Specialist
Teleperformance
WACO
09.2025 - 01.2026
- Conducted initial assessments for clients seeking services and support.
- Facilitated communication between clients and internal departments for efficient service delivery.
- Managed client intake processes, ensuring accurate documentation and data entry.
- Coordinated follow-up appointments for clients with appropriate service providers.
Process Associate II
Genpact
WACO
08.2022 - 03.2024
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
Healthcare Customer Service Representative
TTEC
Temple
04.2019 - 07.2022
- Assisted customers with healthcare inquiries and insurance claims processing.
- Managed high-volume calls while maintaining professionalism and empathy.
- Educated clients on healthcare services and benefits available to them.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
Customer Service Representative
S2G
WACO
07.2018 - 02.2019
- Assisted customers with inquiries and product information.
- Handled customer complaints and resolved issues efficiently.
- Maintained accurate records of customer interactions and transactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Lavega High School
WACO, TxSkills
- Client assessment
- Data entry
- Service coordination
- Documentation management
- Problem resolution
- Effective listening
- Critical thinking
- Claims processing
- Product knowledge
- Time management
- Adaptability
- Communication
Timeline
Intake Specialist
Teleperformance
09.2025 - 01.2026
Process Associate II
Genpact
08.2022 - 03.2024
Healthcare Customer Service Representative
TTEC
04.2019 - 07.2022
Customer Service Representative
S2G
07.2018 - 02.2019
Lavega High School