Dyan Shepard

• Manage corporate accounts ranging from 100 to 30,000 employees.
• Work with client onboarding to develop financial reporting specific to client needs.
• Analyze and manage wireless billing to identify opportunities for improvement, and identify carrier discrepancies, ensuring accurate reporting.
• Work closely with major and minor wireless carriers, resolving customer billing issues.
• Collaborated with cross-functional teams to streamline accounting processes and improve efficiency.
• Prepared detailed monthly financial reports for management review, enhancing decision-making capabilities.
• Work closely with the VP of Finance to gather data monthly for client invoicing.
• Special projects as needed to assist client and/or management.

Cellution was acquired by Ovation in Nov. 2013.

• Reported to the CEO.
• Manage corporate accounts ranging from 100 to 5,000 employees.
• Analyze and manage wireless billing to identify opportunities for improvement, and identify carrier billing errors.
• Provide technical support on wireless devices, and also assist with procurement.
• Work closely with major carriers and the client in resolving customer billing issues.
• Handled all AP/AR, as well as collections for Cellution; acted as Controller.
• Report monthly on the state of the business, budgets, with the CEO, and other levels of management.
• Assist management with monthly budgeting.
• Report monthly on the state of the business, budgets, with the CEO, and other levels of management.
• Worked as HR/Payroll for the business; managed payroll, sick time, vacation time, and benefits.
• Mentored junior account managers, providing guidance on best practices and client engagement strategies.
• Analyzed market trends to identify growth opportunities and inform account strategy adjustments.
• Developed long-lasting client relationships by providing exceptional customer service and support.

• Maintained two sales databases, or two sales groups, in the organization.
• Created and distributed reports based on sales activity.
• Prepared a commission report for over 50 employees based on organizational policies and procedures.
• Prepared quota planning for each sales group.
• Report on reward, recognition, and incentive programs.
• Document and maintain all process and procedure documents.
• Support several levels of management.
• Support special projects as needed.