Dyana Cortijo
Auburndale,USA
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Human Resources Specialist
United States Army Reserve
Pinellas Park, USA
08.2013 - Current
- Assists in process development for the military pay application to improve efficiency.
- Manages resources allocated to projects and verifies that they fit the parameters.
- Facilitates and oversees project requirements.
- Review existing policies and procedures to make recommendations for enhancing work productivity, recruitment, and talent management.
- Prepares and reviews personnel casualty documents. Monitor suspense actions. Initiates, monitors, and processes personnel evaluations.
- Collaborates with section leaders to organize and administer essential projects in a timely manner.
- Manages a yearly budget of $4 million.
Business Analyst II (Capital One Division)
Total Systems TSYS
Columbus, USA
09.2022 - 06.2024
- Work within an agile Scrum team to include a Scrum Master, Product Owner, test analyst, developers, and client counterparts, to design and deliver new products or capabilities in an iterative, continuous fashion.
- Develop detailed user stories, acceptance criteria, screen mock-ups, flow diagrams, etc. Outlining the solution to be implemented.
- Accountable for assisting in the gathering and verification of non-functional requirements, the review of architectures and designs, adherence to standards, and developing and implementing strategies for validating that the target requirements have been adequately addressed.
- Active participant in all Agile Scrum ceremonies.
- Responsible for maintaining project and system documentation.
- Serve as a team member for projects of moderate to large scope and moderate to high complexity.
- Strong advocate for the development team’s priorities and challenge and will push back on scope and negotiate timelines with the product owner
Project Manager
Total Systems TSYS
Columbus, USA
12.2018 - 09.2022
- Administers and manages projects that typically require working with multiple functional areas, to include, but not limited to, FCS, Interfaces, Loyalty, Cards, Terms, Determinator Scripts, etc.
- Determines the need for issue escalation.
- Ensures all projects are properly and accurately estimated, and timely billed.
- Implemented and facilitated daily standups, CoP meetings, and a Kanban board into the Project Management team in order to educate on Agile methodologies.
- Facilitates and hosts internal and external calls with financial institutions and third-party vendors.
- Ensures development teams abide by client timelines.
- Works on problems of moderate scope, where analysis of situations or data requires a review of a variety of factors.
- Exercises judgment within defined procedures and practices to determine appropriate action.
- Builds productive internal and external working relationships by maintaining constant communication.
- Assists clients in prioritizing projects.
- Creates, tracks, and maintains project deliverables and documentation for tracking and auditing purposes by utilizing Jira, SharePoint, Client Portal, and both Google and MS tools.
Chargeback Specialist
Total Systems Services, TSYS
Columbus, USA
09.2015 - 12.2018
- Research and process disputed cardholder transactions while ensuring compliance with MasterCard, Visa, and federal regulations by providing resolution of chargebacks.
- Assist as the demo for the fraud TDR process for on-site client visits.
- Assist as a subject matter expert in projects needed for the 5/3 Consumer portfolio.
- Handle Spanish correspondence and customer callbacks.
- Assist the accounting department with balancing accounts and general ledgers; take weekly accounting calls.
- Work escalations for the client.
- Investigate transactions thoroughly during the representment process in order to determine liability.
- Work in the mainframe, to include TS1 and TS2.
Education
Some College (No Degree) - Data Analytics
Columbus State University
Columbus, GASkills
- Proficient in English and Spanish
- Adaptive
- Team oriented
- Advanced critical thinking
- Time management skills
- Servant leadership
- Project management
- Jira
- Scrum
- Agile
Certification
Certified Scrum Master, Scrum Alliance
Timeline
Business Analyst II (Capital One Division)
Total Systems TSYS
09.2022 - 06.2024
Project Manager
Total Systems TSYS
12.2018 - 09.2022
Chargeback Specialist
Total Systems Services, TSYS
09.2015 - 12.2018
Human Resources Specialist
United States Army Reserve
08.2013 - Current
Some College (No Degree) - Data Analytics
Columbus State University
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