Dy’Ana Turner
Houston
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sr. Customer Service Support
Symplr
11.2023 - 10.2025
- Skilled at working independently and collaboratively in a team environment.
- Cultivated interpersonal skills by building positive relationships with others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Applied effective time management techniques to meet tight deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Billing Support Specialist
Concentrix
09.2020 - 07.2022
- Researched portals issues related to non-payment within e-billing vendor portals.
- Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.
- Researched and resolved billing discrepancies to enable accurate billing.
Technical Support
Conduent
07.2018 - 06.2020
- Responded to telephone calls, emails and personnel requests for technical support from users.
- Provided technical support for troubleshooting analytics and reporting issues.
- Offered basic technical support for clients on wide range of company products.
- Completed basic technical support functions and product training for customers.
Education
Bachelor of Science - Emergency Management
Lone Star College
Houston12-2026
Associate of Applied Science - Data Analysis
Lone Star College
Houston05-2025
Skills
- Programming languages: Proficiency in Python, SQL Query, JavaScript, and HTML/CSS
- Microsoft Office
- Project planning
- Data management
- Organization
- Clerical support
- Microsoft Word
- Troubleshooting
- Interpersonal communication
Certification
- Certified Data Analysis Level II, Lone Star College - 1.5 years
- Power BI Training - 3 months
- Azure Fundamentals Training - 05/2024
Timeline
Sr. Customer Service Support
Symplr
11.2023 - 10.2025
Billing Support Specialist
Concentrix
09.2020 - 07.2022
Technical Support
Conduent
07.2018 - 06.2020
Bachelor of Science - Emergency Management
Lone Star College
Associate of Applied Science - Data Analysis
Lone Star College