Dyann McLaughlin
Barker,NY
Summary
Dedicated professional with a proven track record at Freedom Care, enhancing patient well-being through compassionate care and effective management of challenging behaviors. Expert in fostering positive environments, as demonstrated in supervisory roles at Crosby's. Achieved significant improvements in customer satisfaction and safety protocols, leveraging strong interpersonal skills and attention to detail.
Overview
8
8
years of professional experience
Work History
Adult Caregiver
Freedom Care
Appleton, NY
08.2023 - Current
- Enhanced patient well-being by providing compassionate and attentive care.
- Adapted care approaches based on individual patient preferences and cultural sensitivities, demonstrating respect for diversity within the caregiving setting.
- Implemented strategies for managing challenging behaviors, resulting in a safer environment for all involved.
- Conducted regular safety checks on patient environments, reducing the risk of accidents or injuries.
- Coordinated communication between patients, families, and staff members to ensure consistent understanding of care expectations and goals.
- Provided transportation assistance for medical appointments or other errands as necessary.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Assistant Manager
Crosby's
Barker
03.2017 - 07.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
High School Diploma -
Barker
Barker, NY06-2010
Skills
- Physical therapy support
- Personal hygiene assistance
- Incontinence care
- Mobility assistance
- Disability support
- Patient care and companionship
Timeline
Adult Caregiver
Freedom Care
08.2023 - Current
Assistant Manager
Crosby's
03.2017 - 07.2023
High School Diploma -
Barker