Dyanna Johnson
Brooklyn,New York
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Gate Agent/Customer Service Representative
Delta Air Lines, Inc
New York
05.2022 - 11.2023
- Enhanced customer satisfaction by providing efficient and courteous service during the boarding process.
- Streamlined gate operations for timely departures and minimized delays.
- Managed passenger boarding, ensuring accurate ticket verification and seat assignments.
- Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
- Checked in passengers efficiently, verifying identification and travel documents for accuracy and compliance with airline policies.
Customer Service Representative
Guess Retail
Manhattan, NY
10.2019 - 03.2021
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed timely and effective replacement of damaged or missing products.
- Improved inventory accuracy by conducting regular stock audits and updating the database accordingly.
- Managed inventory storage in clean and organized fashion.
Teacher Assitant
New Grace Center
Brooklyn, NY
01.2018 - 06.2018
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Organized extracurricular activities such as clubs or field trips that enriched students'' learning experiences outside the traditional classroom setting.
- Incorporated multiple types of teaching strategies into classroom.
- Helped students explore concepts with engaging, learning-focused activities.
Education
High School Diploma -
Bishop Loughlin Memorial High School
06.2017
Skills
- Sales and Upselling
- Teamwork and Collaboration
- Customer Service Excellence
- Conflict Resolution
- Problem Solving Abilities
- Travel Documentation Verification
- Emergency Procedures
- Decision Making
- Time Management
- Organizational Skills
- Call Routing
- Word Processing
Timeline
Gate Agent/Customer Service Representative
Delta Air Lines, Inc
05.2022 - 11.2023
Customer Service Representative
Guess Retail
10.2019 - 03.2021
Teacher Assitant
New Grace Center
01.2018 - 06.2018
High School Diploma -
Bishop Loughlin Memorial High School