DYANNA REYES
Pueblo,Colorado
Summary
Currently seeking internship in the Computer Science field, specifically Software Engineering. My goal is to promote a more diverse and exciting environment through goal-oriented work and leadership.
Overview
3
3
years of professional experience
Work History
IT Help Desk Technician
Western Colorado University
09.2024 - Current
- Configured hardware, devices, and software to set up workstations for everyone on campus.
- Utilized the Windows Remote Desktop program to configure the issues on staff, faculty, and students' computers.
- Provided Tier 1 IT support to non-technical internal users through desk-side support services.
- Imaging computers, printing ID cards, and diagnosing computers, while working with Dell technical support.
Postmaster
Western Colorado University Mail Center
Gunnison, CO
08.2023 - Current
- Utilized computer software programs like Pitney Bowes to update mailing lists and track packages
- Managed daily operations of office, including sorting and distributing mail, handling money, and providing customer service
- Trained employees on proper procedures related to sorting, delivering, and accounting for mail.
- Conducting regular audits of postal accounts and records to detect any discrepancies or errors.
Paralegal Internship
Phoenix Financial Group
Denver, CO
05.2024 - 07.2024
- Maintained a database of case information for quick retrieval through CRM software and RingCentral.
- Organized and maintained 150+ client files - paper and electronic.
- Managed calendar system for tracking deadlines associated with IRS matters.
- Performed legal research utilizing online databases like secretary of state, secure object repository box for the IRS, and FS1 databases.
Office Assistant
Western Colorado University Mail Center
Gunnison, CO
10.2023 - 05.2024
- Performed data entry tasks utilizing Microsoft Office applications such as Word, Excel, and PowerPoint
- Coordinated office operations and procedures to facilitate workflow and efficiency
- Participated in team meetings, providing input and suggestions on organizational practices.
Cashier / Customer Service
Taffy's
Pueblo, CO
02.2022 - 08.2023
- Demonstrated excellent customer service skills while interacting with customers
- Performed cashiering duties under the Square platform.
- Performed opening and closing procedures, such as counting the cash register, restocking, and cleaning
- Assisted with training and mentoring new team members.
Education
B.S. in Computer Science -
Western Colorado University
true05.2027
High School Diploma -
Pueblo East High School
05.2023
Skills
- C programming language
- Python programming
- Tableau
- Microsoft 360, Excel, etc
- Time management
- Detail-oriented
Leadership and Awards
- President of Native American Student Council at Western Colorado University
- Student Representative with Young Invincibles
- Robert and Gloria Little Make a Difference Scholarship Winner
- Gear Up Scholarship Winner
- Pueblo Hispanic Education Foundation Scholarship Winner
Timeline
IT Help Desk Technician
Western Colorado University
09.2024 - Current
Paralegal Internship
Phoenix Financial Group
05.2024 - 07.2024
Office Assistant
Western Colorado University Mail Center
10.2023 - 05.2024
Postmaster
Western Colorado University Mail Center
08.2023 - Current
Cashier / Customer Service
Taffy's
02.2022 - 08.2023
B.S. in Computer Science -
Western Colorado University
High School Diploma -
Pueblo East High School
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