Zeng Vue
Electrical Engineering
Warren,MI
Summary
To acquire an entry-level position within a forward-thinking company that prioritizes employee growth and skill development. Committed to contribute positively to the company's success while continuing to enhance professional abilities.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
IT Help Desk Technician
Lake Superior State University
Sault Ste. Marie, MI
02.2022 - 02.2024
- Provided exceptional customer service by consistently following up with users to ensure their issues were fully resolved
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support resources.
- Configured hardware, devices, and software to set up work stations for employees.
- Implemented remote support tools to expedite issue resolution and reduce need for in-person assistance.
- Used ticketing systems to manage and process support actions and requests.
Education
Bachelor of Science - Electrical Engineering
Lake Superior State University
Sault Ste. Marie, MI 08.2020 - 05.2025
Skills
Remote Support
System Administration
Windows 10
Controller Area Network (CAN)
Serial Protocols (SPI)
Universal Asynchronous Receiver/Transmitter (UART and SCI)
Pulse-Width Modulation (PWM)
Analog-to-Digital (ATD)
MATLAB
C Programming
Assembly language
Microsoft 365
References
Prof. Joseph Moening
Professor of Engineering and Technology
Lake Superior State University
650 W. Easterday Ave
Sault Ste. Marie, MI 49783
Phone: (906)-635-2135
Email: jmoening@lssu.edu
Prof. Moening is my academic advisor and an electrical engineering instructor.
Prof. Andrew Jones
Professor of Engineering and Technology
Lake Superior State University
650 W. Easterday Ave
Sault Ste. Marie, MI 49783
Phone: (906)-635-2138
Email: ahjones@lssu.edu
Prof. Jones was one of my main electrical engineering instructor from freshmen year to junior year of college.
Timeline
IT Help Desk Technician
Lake Superior State University
02.2022 - 02.2024
Bachelor of Science - Electrical Engineering
Lake Superior State University
08.2020 - 05.2025
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