Dyanna Robertson

Summary

Ambitious and multi-talented professional with a proven track record of excellence in customer service, operational management, and conflict resolution. Thrives in high-pressure environments, consistently delivering exceptional service and efficiency. Hands-on experience at the New York LaGuardia Marriott and Fedex Office.

Overview

years of professional experience

years of post-secondary education

Work History

Front Desk Receptionist

New York LaGuardia Airport Marriott

Queens, New York

08.2025 - Current

Greeted guests warmly upon arrival at the hotel.
Assisted guests with check-in and check-out procedures smoothly.
Provided information about hotel amenities and local attractions effectively.
Handled guest complaints professionally, ensuring satisfactory resolutions.
Handled payment processing and provided customers with receipts and proper bills and change.
Managed multi-line phone system to direct calls efficiently.

Shipping and Retail Associate

FedEx Office

New York, New York

12.2023 - 08.2025

Entrusted as the designated store opener, showcasing outstanding reliability and responsibility in managing daily operational setup with precision.
Excel in conflict resolution by skillfully de-escalating challenging situations, transforming potential issues into positive customer experiences.
Demonstrate superior multitasking abilities, balancing customer assistance, store maintenance, and the execution of intricate print jobs to ensure a smooth and efficient workflow.

Education

Bachelor of Arts - Digital Communications and Media

Post University

Waterbury, CT

08.2022 - 05.2026

High School Diploma -

St. Francis Prep

Fresh Meadows, NY

09.2018 - 05.2022

Skills

Exceptional Customer Service & Conflict Resolution: Expertly handle diverse customer interactions, employing advanced de-escalation techniques to resolve conflicts and ensure customer satisfaction
Precision Cash Handling & Transactions: Proficient in managing a wide range of financial transactions with exceptional accuracy and integrity

Effective Communication & Problem-Solving: Strong communicator with the ability to engage customers, promote services, and resolve issues effectively
Dependability & Punctuality: Recognized for exceptional punctuality and reliability, consistently delivering results in time-sensitive situations

Community Service & Volunteer Work

Cru Inner City, Long Island City, NY, 2018, Present, Provided critical support to low-income families, organizing and distributing food, clothing, and toys with a compassionate and community-focused approach., Maintained clean and operational facilities to ensure a welcoming and supportive environment for program participants., Represented the organization with integrity and professionalism, contributing to the delivery of essential services to the community.

Additional Information

Passionate volunteer dedicated to community service and positively impacting the lives of others.
Highly adaptable and detail-oriented, with a focus on delivering exceptional results in dynamic and fast-paced environments.
Ambitious and goal-driven, committed to leveraging her skills and experience to excel in future professional endeavors.

Timeline