Dykeem Fludd
Summary
Collaborative leader with a dedication to partnering with co-workers and senior management to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
Work History
Operations Manager
Ted Baker London
2022.01 - Current
- Led a team of 4 associates, ensuring a sense of urgency and efficiency was maintained when carrying out daily BOH tasks.
- Able to mitigate shrink by 13%, by implementing a system that streamlined the fraudulent return process.
- Created a shared document that is available to all N.A. locations to quicken and simplify communication to the U.K.'s operational team on POS discrepancies.
- Managed housekeeping for the location including; stationary orders, archiving, filing systems, and product requests.
- Supported the shop manager with recruiting, onboarding, and development of selling and support staff.
- Achieved operational audit scores of 97%, reducing shrink from 3.2% to a consistent 0.1%
- Assisted in the grand opening of Ted Baker's 1st Brooklyn standalone shop in 2023.
- Maintained strong commercial awareness of competitors and local markets, communicating findings to the store manager to increase customer retention.
Operations Lead
Ulta Beauty Inc.
2020.12 - 2021.12
- Responsible for implementing all stock administration routines and supporting the accurate recordings and processing of stock movements in and out of location.
- Contributed to the achievement of low inventory shrink by ensuring consistent execution of merchandise.
- Developed short and long-term goals with the team to improve store metrics and achieve personal performance goals.
- Supervised POS transactions to ensure quick and accurate processing while adhering to cash procedures.
- Consistently displayed personal motivation to inspire and drive team to their full potential.
Customer Experience Supervisor
Victoria's Secret & PINK
2016.10 - 2020.03
- Supported loyalty acquisition, by implementing best practices that increased the current goal from 3% to 5%.
- Managed schedule and area zoning coverage to provide customer service demands.
- Assisted talent team with interviewing, scheduling, POS training, and onboarding new staff.
Education
Bachelor of Science - Criminology
John Jay College of Criminal Justice of The City University of New York
New York, NYSkills
- P & L Management
- Health & Safety Compliance
- Product Training
- Visual Merchandising
- KPI Analysis
- Inventory Control
- Workflow Planning
- Staff Management
- Staff Development
- Assignment Delegation
- Recruitment
- Logistics Expertise
- Customer Relations.
Timeline
Operations Manager
Ted Baker London
2022.01 - Current
Operations Lead
Ulta Beauty Inc.
2020.12 - 2021.12
Customer Experience Supervisor
Victoria's Secret & PINK
2016.10 - 2020.03
Bachelor of Science - Criminology
John Jay College of Criminal Justice of The City University of New York
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