Dykishia Williams
Rosenberg,TX
Summary
Experienced in verbal and written communication, consistently cultivating positive relationships and exceeding goals. Strong background in fostering connections. Seeking entry-level real estate position to utilize organizational skills and passion for hard work. Ready to contribute to team success and help achieve company goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sales Representative
The Heller Group
03.2022 - Current
- Answered customer questions about policies and products with friendly and knowledgeable approach
- Received a positive feedback rating of 96% based on customer satisfaction surveys
- Delivered fast and friendly service to handle questions and service complaints
- Exceeded team and company goals in sales by 10%
Machine Operator
Frito Lay
Rosenberg, Tx
03.2015 - 03.2022
- Increased line efficiency by 27%
- Observed machine operations to detect any problems or defects in the finished product
- Collaborated with other departments when necessary for successful completion of projects
- Conducted preventable maintenance on process line and quickly resolved production problems to decrease downtime 18%
Team Lead
H&M Hennes & Mauritz
Houston, TX
08.2011 - 07.2015
- Elevated team performance by 19% with expert training and mentoring of new associates
- Coached team to improve up sales by 37%
- Delivered fast and friendly service to handle questions and service complaints
Administrative Assistant
L&J Tax Services
Houston, Tx
01.2008 - 07.2011
- Increased new client catalog by 37%
- Proofread business documents to check spelling, grammar and compliance with office policies
- Documented payments and expenses to keep financial records current
- Troubleshot problems with office equipment and software to help staff improve productivity by 13%
Education
Some College (No Degree) - Computer Science
Texas Southern University
Houston, TX07.2011
Skills
- Microsoft Office Expertise
- Customer Service-Oriented
- Critical Thinking
- Sales
- Meticulous Attention to Detail
Certification
- Real Estate Salesperson License - Texas Real Estate Commission.
Timeline
Sales Representative
The Heller Group
03.2022 - Current
Machine Operator
Frito Lay
03.2015 - 03.2022
Team Lead
H&M Hennes & Mauritz
08.2011 - 07.2015
Administrative Assistant
L&J Tax Services
01.2008 - 07.2011
Some College (No Degree) - Computer Science
Texas Southern University