Dylan Balker
Austin,TX
Summary
Dynamic retail professional with a proven track record at Verizon, excelling in sales goal attainment and customer engagement. Skilled in developing effective sales strategies and fostering team productivity. Recognized for enhancing customer satisfaction and streamlining operations, driving significant revenue growth while maintaining a consumer-focused approach.
Overview
10
10
years of professional experience
Work History
Retail Assistant Manager
Verizon
08.2024 - Current
- 2x Number 1 overall store in AST Territory - May, June 2026
- 11th overall store in the Enterprise - June 2026
- 26th overall store in the Enterprise - May 2026
- Led daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff on customer service best practices and sales techniques.
- Developed and implemented strategies to enhance customer engagement and satisfaction.
- Monitored team performance, providing feedback to improve productivity and morale.
- Streamlined operational processes, resulting in improved efficiency across the store layout.
Solutions Specialist
Verizon
01.2024 - 08.2025
- 2x Number 1 Rep in Coastal Plains Region.
- 2x Number 3 rep in the Enterprise.
- Resolved customer escalations by analyzing issues and providing effective solutions.
- Collaborated with cross-functional teams to improve service response times and enhance customer satisfaction.
- Engaged customers through effective communication to promote sales and drive revenue.
- Implemented time management strategies, maximizing productivity during high call volume periods.
- Adapted sales approach based on individual customer needs, leading to successful conversion rates.
Senior Claims Adjuster
Progressive
06.2021 - 12.2023
- Responsible for handling a high volume of Auto, Property, and Liability claims on a weekly basis.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Optimized workload management, prioritizing time-sensitive cases to ensure timely resolutions for clients.
- Enhanced customer satisfaction by promptly addressing and resolving complex claim issues through thorough investigation and analysis.
- Substantiated legitimate claims and denied unjustified claims.
- Researched and analyzed policy contracts to verify proper payment of claims.
Key Account Manager
Ronik Inc.
08.2020 - 06.2021
- Carried out risk assessments before taking on new accounts by analyzing account potential based on client portfolios' likelihood to make profits.
- Applied excellent negotiation, upselling and sales techniques to maximise revenue.
- Developed and implemented sales strategy for new business opportunities across account portfolios and broader businesses.
- Forecasted and tracked renewals, upgrades and other key account metrics to prevent accounting issues.
Retail Store Manager
T-Mobile
06.2017 - 08.2020
- Managed personnel hiring, reviewing resume's, conducting interviews and selecting top-qualified candidates.
- Conducted monthly staff assessments to evaluate potential growth, improvements required and training needed.
- Managed the creation and implementation of store promotions, designing based on customer trends and money-making opportunities.
- Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
- Matched traffic volumes by preparing work schedules for staff according to peak periods and holidays.
- Managed complex customer complaints, offering smart solutions for continued customer satisfaction and loyalty.
Assistant Store Manager
Sprint
06.2016 - 06.2017
- Developed and implemented sales strategies to drive business success and keep store aligned with "The Partner Promise"
- Achieved and exceeded monthly goals on consistent basis by engaging employees in key processes.
- Established, enforced and updated expectations to keep business agile and responsive to changing market conditions.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Coached and developed store reps through formal and informal interactions.
Sales Supervisor
Sprint
02.2016 - 06.2016
- Sales floor manager
- Led sales coaching presentations and meetings
- Provide reps assistance in closing complex sales situations
- Assisted with new hire interviews
- New hire trainer
- Created Plan of Day & Schedules
- Customer de-escalations
- Time verifications & meal breaks
- Inventory receiving
Education
High School Diploma - Business Management
Connally High School
Austin, TX2012
Skills
- Communicator
- De-escalation techniques
- Complaint handling
- Consumer Focused
- Efficient
- Personable
- Ethical
- Staff development
- Sales strategy development
Accomplishments
- 2x Number 1 overall store in AST Territory – May, June 2026
- 11th overall store in the Enterprise – June 2026
- 26th overall store in the Enterprise – May 2026
- 2x Number 1 Rep in Coastal Plains Region.
- 2x Number 3 rep in the Enterprise.
Timeline
Retail Assistant Manager
Verizon
08.2024 - Current
Solutions Specialist
Verizon
01.2024 - 08.2025
Senior Claims Adjuster
Progressive
06.2021 - 12.2023
Key Account Manager
Ronik Inc.
08.2020 - 06.2021
Retail Store Manager
T-Mobile
06.2017 - 08.2020
Assistant Store Manager
Sprint
06.2016 - 06.2017
Sales Supervisor
Sprint
02.2016 - 06.2016
High School Diploma - Business Management
Connally High School