Dylan Bayer
Fargo,ND
Summary
I am a highly dedicated and motivated person. My approach to work is
characterized by a passion for learning. I continuously seek new ways to
improve myself. I moved to a management position recently and Im
looking to put those skills into a meaningful career. My coworkers
describe me as hard-working, reliable, a great communicator, and
enthusiastic about my job. I am also looking to improve those around
me as well through leading by example and coaching. Customer
relations is a task that I take seriously to ensure loyalty and
satisfaction. I search for opportunities to strengthen my skills and
further develop myself in the workplace.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Experience Manager
Michaels Craft Store
Fargo, ND
11.2022 - Current
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled customer complaints, provided appropriate solutions, and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
- Bismarck, ND Then Transferred to Fargo, ND
Administrative Assistant Intern
American Family Insurance
Mandan, ND
06.2024 - 02.2025
- Assisted with scheduling appointments with clients and lead scheduling for follow up calls
- Developed an application to help ease the process of sending confidential information online
- Assisted with preparing meetings with customers by collecting client data that would be discussed in the meeting
- Took phone calls from outside inquires and logged information
Support Specialist
Michaels Craft Store
Bismarck, ND
01.2021 - 10.2022
- Processed cash deposits and arranged documentation to be easily accessible.
- Overlooked applicants and passed worthy applicants into the interview process.
- Verified multiple reports like threshold, HINO, clearance overstock, RTV, and QOHV to ensure metrics were in line.
- Responding to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Sales Associate
Michaels Craft Store
Bismarck, ND
06.2019 - 07.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merch.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy.
- Built relationships with customers to encourage repeat business.
- Stocked products in a timely fashion to ensure the store was up to speed.
- Assisted up to 100 customers a day with any questions or transactions.
Education
Bachelor of Science - Business Administration
North Dakota State University
05.2025
Associate of Arts - Business Administration
Bismarck State College
05.2023
Skills
- Onboarding
- Management
- Communication
- Adaptability
- Customer service
- Efficient at typing
- Microsoft office
- Teamwork
- Time management
Certification
Microsoft Office Specialist: Excel Associate (Excel and Excel 2019)
Timeline
Administrative Assistant Intern
American Family Insurance
06.2024 - 02.2025
Customer Experience Manager
Michaels Craft Store
11.2022 - Current
Support Specialist
Michaels Craft Store
01.2021 - 10.2022
Sales Associate
Michaels Craft Store
06.2019 - 07.2020
Associate of Arts - Business Administration
Bismarck State College
Bachelor of Science - Business Administration
North Dakota State University