Dylan Benson
Shelbyville,TN
Summary
Highly motivated professional with a strong work ethic and adaptability. Proven ability to learn quickly and master new skills in diverse environments. Exceptional interpersonal skills facilitate effective collaboration and communication. Committed to delivering 100% effort in all tasks and challenges.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Utility Worker
Bedford County Utility District
Shelbyville, US
04.2025 - 10.2025
- Assisted in repairing water distribution systems and pipelines.
- Maintained cleanliness of facilities and work areas daily.
- Monitored machinery and reported malfunctions to supervisors.
- Collaborated with team members to complete scheduled maintenance tasks.
- Followed safety protocols to ensure a secure working environment.
- Supported customer service by responding to utility inquiries promptly.
- Maintained clean, organized and fully stocked work areas for maximum efficiency.
- Operated various types of power tools safely and efficiently to make repairs or adjustments.
- Conducted safety inspections on all equipment used in the operation of utilities.
- Responded to emergency situations as needed.
- Discarded defective or damaged equipment following procedures.
- Ensured compliance with applicable laws and regulations governing utilities operations.
- Inspected finished work for quality and customer requirements.
- Coordinated daily utility repair activities with teammates and supervisor.
- Completed work orders accurately documenting services provided or repairs made.
- Located utility lines to diagnose and repair issues.
- Prepared reports summarizing daily activities related to utility operations.
- Read meters and recorded customer consumption.
Field Technician
Spectrum
Tullahoma, US
12.2023 - 02.2025
- Installed and maintained telecommunications equipment at customer locations.
- Conducted routine inspections of network infrastructure for performance issues.
- Assisted customers with troubleshooting service-related problems effectively.
- Documented field activities and service reports accurately in company systems.
- Collaborated with team members to resolve technical issues swiftly.
- Ensured compliance with safety regulations during all field operations.
- Responded promptly to service requests, enhancing customer satisfaction levels.
- Drove company vehicles to and from customer locations to perform field maintenance.
- Communicated regularly with management regarding progress made on assigned projects or tasks.
- Responded quickly to emergency situations requiring immediate attention.
- Performed preventative maintenance on equipment and systems to ensure optimal performance.
- Serviced and repaired designated equipment to meet company standards and specifications.
- Resolved customer inquiries promptly while providing excellent customer service at all times.
- Utilized handheld device to update work order status.
- Applied company safety policies consistently when performing daily tasks.
- Diagnosed system issues by running tests, troubleshooting hardware and software problems and replacing defective components.
- Met and exceeded customer demands through responsive and accurate on-site maintenance.
- Conducted site surveys for new installations, including evaluation of existing infrastructure and installation requirements.
- Verified system functionality by testing equipment and connections, identifying and correcting problems.
- Created detailed reports documenting all work performed onsite including labor, materials and expenses incurred during service calls.
Park Ranger
Zoo Knoxville
Knoxville, US
04.2023 - 10.2023
- Monitored animal habitats for health and safety compliance.
- Educated visitors about wildlife conservation practices.
- Conducted routine maintenance of park facilities and exhibits.
- Collaborated with team members to enhance visitor experiences.
- Implemented safety protocols during public interactions and events.
- Responded promptly to visitor inquiries and concerns regarding animals.
- Enforced park rules and regulations to maintain a safe environment for visitors.
- Maintained records of all park activities and incidents.
- Controlled incoming and outgoing traffic during special events and directed drivers to parking lots.
- Assessed damage caused by weather conditions or natural disasters in the park area.
- Responded to emergency situations involving visitors or wildlife on-site.
- Conducted safety inspections and ensured compliance with regulations.
- Inspected trails for hazards or maintenance issues and performed necessary repairs.
- Managed visitor traffic flow within designated areas of the park.
- Contributed to park ranger training and development by mentoring and assisting new team members with tasks.
- Monitored wildlife populations and habitats to ensure their protection.
- Prepared detailed reports on wildlife observations, habitat conditions.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Helped participants enjoy activities while ensuring adherence to protocol.
Animal Control Officer
Rutherford County Government
Murfreesboro, US
12.2022 - 05.2023
- Enforced animal control laws and regulations within the community.
- Responded to animal complaints and rescue calls promptly and effectively.
- Captured and transported stray or dangerous animals to shelters.
- Educated the public on responsible pet ownership and safety practices.
- Collaborated with local shelters for animal adoption initiatives.
- Maintained accurate records of animal control activities and incidents.
- Conducted inspections of potential animal abuse or neglect cases.
- Provided assistance during community outreach events focused on animal welfare.
- Issued citations for violations of municipal ordinances relating to animal control.
- Provided safe transport of animals to shelters or veterinary facilities for medical treatment.
- Documented all activities in computerized records management system.
- Responded to animal control related calls and complaints from the public.
- Worked closely with local veterinarians to ensure proper care for impounded animals.
- Assisted in the capture of stray animals using humane trapping techniques.
- Enforced licensing requirements for pets within city limits.
- Inspected premises for compliance with state laws and regulations concerning animal care and welfare.
- Investigated allegations of animal bites and quarantine and isolation procedures as required by law.
- Maintained detailed reports on captured animals, including species, breed, color, sex and age.
- Educated pet owners on responsible pet ownership practices such as spay and neuter programs and proper vaccination protocols.
- Performed euthanasia when necessary according to established guidelines.
- Conducted investigations of suspected animal cruelty cases, interviewed witnesses, and collected evidence.
- Advised citizens on wildlife issues such as raccoon removal or bat infestations.
- Answered public inquiries, regarding animal control operations.
- Maintained files of impoundments and dispositions of animals.
Armed Security Officer
Walden Security
Nashville, US
04.2022 - 02.2023
- Monitored premises to ensure safety and security for all personnel.
- Conducted regular patrols to prevent unauthorized access and address potential threats.
- Responded promptly to alarms and emergencies, coordinating with local law enforcement.
- Maintained detailed logs of daily activities, incidents, and observations.
- Enforced company policies and procedures to uphold security standards consistently.
- Collaborated with management to assess security needs and improve operations.
- Provided excellent customer service while interacting with visitors and employees.
- Investigated reported incidents such as theft, vandalism, trespassing.
- Conducted security checks on personnel entering and exiting the premises.
- Maintained logs of all security-related incidents and submitted reports regularly to supervisor.
- Patrolled assigned areas to detect suspicious activities and persons.
- Maintained safety of residents by conducting foot patrols, monitoring vehicle traffic and identifying unauthorized persons or vehicles on premises.
- Performed daily inspections of security equipment such as gates, locks, alarm systems, and radios, ensuring that they were operating properly.
- Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
- Responded quickly and appropriately to emergency situations, including medical emergencies, fire alarms, bomb threats.
- Participated in training exercises related to emergency response protocols.
Caregiver
Brookdale Senior Living
Tullahoma, US
09.2021 - 04.2022
- Assisted residents with daily living activities and personal care needs.
- Assisted residents with daily activities to promote comfort and well-being.
- Provided companionship and emotional support to enhance residents' well-being.
- Maintained a clean and safe environment for all residents and staff.
Termite Technician
Cook's Pest Control
Shelbyville, US
01.2019 - 07.2020
- Inspected properties for signs of termite activity and damage.
- Applied treatment solutions using specialized equipment and techniques.
- Developed and executed pest prevention strategies, enhancing property safety
- Educated clients on pest prevention and maintenance strategies.
Security Officer
Blue Line Security
Murfreesboro, US
03.2018 - 09.2018
- Monitored premises to ensure safety and security of all personnel.
- Conducted regular patrols to identify and address potential security risks.
- Monitored surveillance cameras and responded to suspicious activity.
- Operated security systems, including surveillance cameras and alarm systems effectively.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Enforced company policies and regulations to maintain a secure environment.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Assisted in emergency response procedures during incidents and alarms.
- Collaborated with law enforcement to investigate security incidents and resolve issues effectively.
- Documented daily activities and incidents in reports for management review to ensure accountability and transparency.
- Maintained accurate logs of security activities to support operational integrity and incident tracking.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Provided customer service by addressing inquiries and concerns from visitors.
- Confirmed visitor identification prior to granting entry into the building.
- Checked for safety hazards and took corrective action.
Front Desk Trainer
Wyndham Hotels & Resorts
Shelbyville, US
05.2017 - 03.2018
- Trained front desk staff on customer service protocols and hotel procedures.
- Collaborated with management to identify training needs and improve performance.
- Monitored staff interactions with guests to ensure service quality standards were met.
- Ensured compliance with legal regulations related to health and safety guidelines in the workplace.
- Designed detailed job descriptions for each position at the front desk, outlining duties, responsibilities and expectations.
- Devised programs to develop executive potential among employees in lower-level positions.
- Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Created and offered additional materials to enhance training.
Customer Service Representative
Advance Auto Parts
Shelbyville, US
03.2017 - 03.2018
- Engaged with customers via live chat, addressing inquiries and resolving issues promptly
- Managed customer communications via emails, inbound calls, and outbound calls
- Provided warm, professional assistance to customers, enhancing their overall experience
- Handled cash transactions accurately while ensuring a smooth checkout process
Education
High School Diploma -
Shelbyville Central
Skills
- Financial statement preparation
- Office management
- Organizational skills
- Live Chat
- Surveillance systems
- Electrical troubleshooting
- Dispatching
- Root cause analysis
- Microsoft Outlook
- Order entry
- Word processing
- Law Enforcement
- Expense reports
- Serving
- Technical documentation
- Microsoft Office
- Microsoft Powerpoint
- Forklift
- Trello
- Professionalism
- Employee relationship building
- Mobile devices
- Construction estimating
- Customer relationship building
- Meter maintenance
- Administrative tasks
- Food safety
- Windows
- Interpersonal communication
- Fire alarm
- Problem-solving
- Materials Handling
- Working with high schoolers
- Power tools
- Individual consumer customer service
- Safe work practices
- Accounting
- Client engagement
- Skilled nursing facility
- Technical terminology
- Janitorial experience
- Training & development
- Store management
- Lending
- Insurance sales
- Mechanical knowledge
- Commercial plumbing
- Recruiting
- Bluebeam
- Data sorting
- Pallet Jack
- Attention to detail
- Electrical systems
- Post-acute care experience
- Personal assistant experience
- English
- Teamwork
- Personal Training
- Technical support
- Automotive diagnostics
- Customer inquiries
- Customer inquiries
- Transcription
- CRM software
- Accounting systems
- Management
- Adobe Acrobat
- Basic math
- Human resources
- Computer skills
- Customer service
- Quality inspection
- SAP
- Restoration
- Expense management
- Utility locating
- QuickBooks Online
- Blueprint reading
- Automotive service
- Payroll
- Underground utilities
- Data center experience
- Smart meter programming tools
- Event planning
- Financial software
- Time management
- Technical accounting
- Environmental safety
- Pricing
- Order Picking
- Logistics
- POS systems
- NetSuite
- Industrial equipment troubleshooting
- Team management
- RF Scanner
- Banking
- Computer literacy
- Delivery management
- Facilities maintenance
- Meter maintenance technician experience
- Databases
- Meter reading
- Plant management
- Financial concepts
- Data entry
- Land surveying
- Safety compliance
- Tax bookkeeping
- Healthcare knowledge
- QuickBooks
- Shipping & receiving
- Sales management
- Prospecting
- Sales
- Computer networking
- Executive administrative support
- Shift management
- Typing
- Warehouse experience
- Procedural guides
- Surveillance
- Technical documentation
- Microsoft Word
- Math
- Microsoft Excel
- Grocery store
- Service operations
- Childcare experience
- Analysis skills
- Communication skills
- SOX
Certification
- Chemical spray certification
- First Aid Certification
- AED Certification
- Armed Security License
- Firearms License
- Baton Permit
- Guard Card
- Class D
- QuickBooks Certified ProAdvisor
- Driver's License
- CPR Certification
- Food Safety Certification
- Class G Security
- Class D Security
- F Endorsement
- PERC Card
- Pesticide Applicator's License
Languages
English
Personal Information
- Willing To Relocate: Tennessee
- Authorized To Work: US for any employer
Timeline
Utility Worker
Bedford County Utility District
04.2025 - 10.2025
Field Technician
Spectrum
12.2023 - 02.2025
Park Ranger
Zoo Knoxville
04.2023 - 10.2023
Animal Control Officer
Rutherford County Government
12.2022 - 05.2023
Armed Security Officer
Walden Security
04.2022 - 02.2023
Caregiver
Brookdale Senior Living
09.2021 - 04.2022
Termite Technician
Cook's Pest Control
01.2019 - 07.2020
Security Officer
Blue Line Security
03.2018 - 09.2018
Front Desk Trainer
Wyndham Hotels & Resorts
05.2017 - 03.2018
Customer Service Representative
Advance Auto Parts
03.2017 - 03.2018
High School Diploma -
Shelbyville Central