Dylan Boteler

• Maintained patient records in compliance with security regulations.
• Processed medical records requests from outside providers according to facility, state, and federal law.
• Maintained patient confidence by keeping patient records information confidential.
• Kept accurate log of requests for medical information and records.
• Communicated effectively with staff, patients, and insurance companies by email and telephone.
• Collaborated with IT team members to troubleshoot technical issues related to health information systems, ensuring minimal disruption to department workflows.
• Followed up with patients about medical and healthcare processes.

• Assisted members with correcting account, service and system issues by educating them on required forms and technical processes, policies, and technical processes.
• Provided an in-depth understanding of product and service information to offer satisfying high quality support to a diverse customer clientele. Helped support a large volume of customers by utilizing a daily positive attitude and focus on customer satisfaction.
• Mastered internal systems related to the service role to allow for additional team support during high customer demand.

Responsibilities:

• Resolving billing, technical, and general problems by identifying issues, explaining procedures, and following resolution procedures.
• Providing information to customers and offering assistance in real time.
• Collecting revenue by receiving and collecting payments.
• Ensuring security of customer's personally identifiable information and documenting it into secure databases.

Responsibilities:

• Creating, designing, and preparing a virtual gallery for a clothing line's sale presentation.
• Assisting in modeling for company's product in online displays.
• Providing round the clock support based on the needs of the business.
• Providing and actioning feedback around product quality.

Responsibilities:

• Providing information to customers and offering assistance.
• Collecting revenue by receiving and collecting payments.
• Fulfilling and logging orders and requests through online pickup services.
• Resolving billings problems by identifying issues, explaining procedures, and following resolution procedures.
• Assisting and resolving issues other employees may have.
• Performed coaching and training of new employees to ensure quality and satisfaction.

Responsibilities:

• Providing information to customers and offering assistance.
• Collecting revenue by receiving and collecting payments.
• Performed coaching and training of new employees to ensure quality and satisfaction.

Responsibilities:

• Overlooked community funding, resources, and accessability.
• Implemented changes and new features to the community as well as managing releases of new content.
• Managed a team of volunteer staff to ensure adequate community support.
• Tailored and modified an existing system to fit the exact needs of the community and its participants.
• Providing round the clock support based on the needs of the community.